Microsoft C++ Exception

[Robert2]

Hi,

Each time I click the ?Run Cleaner? button or I launch CCleaner with the ?/Auto? command-line, I get the following message from Windows:

 

Microsoft C++ Exception

CCleaner	v3.08.1475
MS Windows XP Home SP3
Intel Pentium 4 CPU 2.40GHz
767MB RAM
NVIDIA GeForce4 Ti 4200 with AGP8X (Microsoft Corporation)

ID=-1
PR=0
DA=
RK=
RU=32
CK=0
SK=
VK=
VA=N_MOZ_HISTORY
CR=87
PF=0
EI=0
FL=103
IIT=0
FI=-1
SI=0

Thank you for any help.

Regards,

Robert

[Nergal]

open your mozilla product (firefox thunderbird etc) & manually clean history, then try cleaning again

[dynoroddy]

Just tried that on my freshly patched Server 2008 R2 system. Still failed with exactly the same result.

 

CCleaner 3.0.8 works perfectly on our other systems (Server 2003, XP Pro, Vista Business, 7 Pro, 7-64 Pro)

[Robert2]

I am no longer getting error messages since I updated CCleaner to version 3.09.1493.

Problem solved!

[Nergal]

Cool, thanks for following up.

[LaUs3r]

Hi,

I got the same issue as Robert, except with the current version.

 

Microsoft C++ Exception


CCleaner	v3.09.1493
MS Windows 7 32-bit SP1
Intel Core2 Duo CPU E8400 @ 3.00GHz
4,0GB RAM
NVIDIA GeForce GTX 460


ID=-1
PR=0
DA=
RK=
RU=32
CK=0
SK=
VK=
VA=N_MOZ_HISTORY
CR=87
PF=0
EI=0
FL=103
IIT=0
FI=-1
SI=0

 

 

The error also occurs also with version 3.08, 3.07 works.

Reason for this issue seems to be the Firefox history. When I uncheck "Internet History" in the "Mozilla/Firefox" section (tab "Applications"), everything works fine. Only when it's activated the error occurs.

 

Best regards,

LaUs3r

[Nergal]

open your mozilla product (firefox thunderbird etc) & manually clean history, then try cleaning again

 

 

Hi,

I got the same issue as Robert, except with the current version.

 

Microsoft C++ Exception


CCleaner	v3.09.1493
MS Windows 7 32-bit SP1
Intel Core2 Duo CPU E8400 @ 3.00GHz
4,0GB RAM
NVIDIA GeForce GTX 460


ID=-1
PR=0
DA=
RK=
RU=32
CK=0
SK=
VK=
VA=N_MOZ_HISTORY
CR=87
PF=0
EI=0
FL=103
IIT=0
FI=-1
SI=0

 

 

The error also occurs also with version 3.08, 3.07 works.

Reason for this issue seems to be the Firefox history. When I uncheck "Internet History" in the "Mozilla/Firefox" section (tab "Applications"), everything works fine. Only when it's activated the error occurs.

 

Best regards,

LaUs3r

 

Do you have any history effecting firefox addons? Have you checked the task manager processes tab to make sure all firefox (& any other mozilla products such as songbird, thunderbird etc ) instances are killed?

[LaUs3r]

Do you have any history effecting firefox addons? Have you checked the task manager processes tab to make sure all firefox (& any other mozilla products such as songbird, thunderbird etc ) instances are killed?

 

u are right...I use "Session manager". Besides I do not use any other Mozilla products.

[Nergal]

I'll assume that prior to cleaning you are checking the task manager's processes tab to be sure no errant firefox.exe are running (often this is caused by a theme or a plugin not allowing firefox to cleanly exit)

 

 

well, this is on the session manager page

1. WARNING: IF YOU ENABLE ENCRYPTED SESSIONS AND RUN CCLEANER DO NOT ENABLE THE OPTION TO DELETE FIREFOX PASSWORDS. DOING SO WILL WIPE OUT THE KEY3.DB FILE IN YOUR FIREFOX PROFILE AND MAKE IT SO YOUR SESSION MANAGER SESSIONS CAN NOT BE DECRYPTED!

 

but that's passwords and says it'll break the plugin not ccleaner

 

Can you do two Tests for us

1) uncheck everything in ccleaner (both tabs) except firefox history and run clean and see if it still crashes

2) disable session manager (just for testing) exit firefox and try to make ccleaner crash

 

Are you sure that is the only plugin you are running that could even remotely be related to history?