CCleaner 2.36

[DJV]

Updated to 2.36. When I tried to use it, it froze. I couldn't close out of it,had to shut down. Tried to uninstall to re-install and it froze up doing that? How do I get it off my PC to start over? Never had a problem before.

[hazelnut]

Can you tell us what operating system you are using (it always helps knowing things like this)

 

Also which version of ccleaner you updated, full or slim.

 

Any security software you use.

 

Have you rebooted lately?

 

Can you boot into safe mode and uninstall from there? If you need advice on how to get into safe mode see here

 

http://www.pchell.com/support/safemode.shtml

[mr don]

Updated to 2.36. When I tried to use it, it froze. I couldn't close out of it,had to shut down. Tried to uninstall to re-install and it froze up doing that? How do I get it off my PC to start over? Never had a problem before.

 

 

If the uninstaller fails, go to C:\Program Files\CCleaner & delete the contents of that folder, including the CCleaner folder itself in case someone marked files hidden & it still has a hidden .ini settings file or something.

 

Download the portable CCleaner & try it first, then if it works, try the slim CCleaner --> Both are available here! http://www.piriform.com/ccleaner/builds

If it still fails, you may have malware on your system. --> http://forum.piriform.com/index.php?showtopic=20214 Generally good advice, although some of it may be puzzling/redundant such as the advice to use McAffee site advisor when Firefox already has a website advisory that throws a big red GET ME OUT OF HERE box if it thinks a website is malicious. Perhaps he was simply unaware of this, since Firefox is pretty quiet when it needs to be about such issues. But check over what they guy says. He has some good points.

 

If you still have problems installing or using CCleaner, check using the recommended links above, & see if you do have malware or other nasties on your system.

 

Make sure that you do not have something like Microsoft's Steady State that will eliminate any changes you make on reboot. Certain drive/deep freeze utilities or combinations may cause installation or usability problems.

 

Also worthy of testing, is rebooting, tapping F8 key every second or so till Safe Mode comes up, & try it in safe mode.

Additionally, sometimes a user profile settings get corrupted enough that "weird things" happen. Such as not showing Flash drives that are inserted, etc, etc. In this instance, simply create a new user profile & copy over all your old My Documents, My Pictures, My Videos, Desktop files, Favorites, Start Menu items etc. to the new user profile if that is determined to be the cause. Then delete the old account. Files & settings transfer wizard can assist you if you need help, & is located in the System Tools folder under Accessories on the Start Menu.

 

Thank you!