GWinkel Posted May 14, 2010 Share Posted May 14, 2010 I am using Windows XP on a Dell Desktop. Also, I am a novice computer user. I uninstalled an old version and attempted to install v. 2.31.1153. A pop-up said that the files were downloaded, but I can't find a way to run the program. (no icon and nothing in the list of programs) Prior to the installation process, I disabled Webroot, Norton anti-virus and Norton firewall. I then re-booted with no results. Any help is sincerely appreciated. George Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted May 14, 2010 Moderators Share Posted May 14, 2010 There is no need to uninstall a previous version of ccleaner, you can just install the new version over the top of the old one. (Unless it was a many years old of course ) The download can be found here http://www.piriform.com/ccleaner/builds (choose slim build if you don't want the yahoo toolbar) Or from here http://www.filehippo.com/download_ccleaner/ When you click to download, choose 'save' not 'run' from the dialog box and tell it to save to your desktop or downloads folder. Then you should be able to install it. If you still have problems try a different browser. You should not have to turn off your security software in order to download it. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
GWinkel Posted May 14, 2010 Author Share Posted May 14, 2010 Hazelnut It wouldn't work with Firefox, but Internet Explorer worked. Thank you very much George Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted May 14, 2010 Moderators Share Posted May 14, 2010 Glad you are sorted now George. Welcome to the forum Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
ident Posted May 14, 2010 Share Posted May 14, 2010 I am using Windows XP on a Dell Desktop. Also, I am a novice computer user. I uninstalled an old version and attempted to install v. 2.31.1153. A pop-up said that the files were downloaded, but I can't find a way to run the program. (no icon and nothing in the list of programs) Prior to the installation process, I disabled Webroot, Norton anti-virus and Norton firewall. I then re-booted with no results. Any help is sincerely appreciated. George I know it's good to keep one topic per thread but I'd suggest reading up in the security section of the boards. I consider Norton to be a legal virus in it's own right. The thought alone of it being a firewall worries me. No fate but what we make Link to comment Share on other sites More sharing options...
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