unable to backup registry in ccleaner

[Dr Anurag]

i have downloaded the latest version of ccleaner and after analyzing my registry,when i try to save the registry before deleting the issues the program automatically closes . I am able to delete the issues without saving them though. i ve reinstalled the program without any help. Can somebody help me.

[hazelnut]

Which operating system are you using?

 

Have you looked in 'my documents' which is the default place that the backups are saved to just in case they are there?

[Dr Anurag]

I am using xp home and i did search for a probable backup but could not find one anywhere. The problem is that ccleaner automatically closes on attempting to back up registry issues.

[ePost]

Have you checked thoroughly for malware? Try to visit at least a couple of online scanners with the ability to remove findings. Full scans. Microsoft runs one - it's free. Remember to change language if you're not in the US:

 

Link: http://onecare.live.com/site/en-us/default.htm

 

Malware can do this. And other issues such as damaged OS files. It's not necessarily a CCleaner matter.

 

Running chkdsk and scannow could also be useful.

 

Microsoft article about chkdsk: http://support.microsoft.com/kb/315265/en-us

Microsoft article about scannow: http://support.microsoft.com/kb/310747/en-us

[hazelnut]

Did you have ccleaner on your machine this before Dr Anurag?

 

If you think that there might be even the smallest chance of malware please follow the steps here

 

http://forum.piriform.com/index.php?showtopic=20120