Jamex Posted September 10, 2007 Share Posted September 10, 2007 I recently bought a new laptop form extreme gear. Though they have good technology for reletively cheap prices, the company itself does have a reputation for being a bit dissapointing at times. I do know that almost nothing was installed on my laptop when i first got it and to my knowledge may still be missing some unknown drivers. Heres the problem. Recently, while listening to music on my new laptop off of my barely year old reliable external harddrive, the drive crashes. At first i thought to myself that it wasnt really that old, but crashed is crashed. So i try to take it in to get recovered. Currently i do not have the external here so i cant give you a brand. I do have a different external however, my new one, of a completely different brand name, i-rocks, and type all together. My first harddrive was portable, where this new 500gig one is not. I started noticing a pattern however when just after formatting my new hard drive, it does the same thing. CRASHES! Brand New. Maybe its the brand, i dont know, but its the exact same thing that happened to my other hard drive that ive been using for a while. Personally, i think there is something with my laptop thats causing it, but really have no idea. Does anyone have any suggestions as to what could be causing this? How to stop it? How to recover the data if possible? With my old hard drive, you could still see all the files, it was all still intact to a degree, it just took a long time to load that far, and cause my explorer.exe program to go crazy if i tried to go any further. For my new hard drive, it looks like its just been unformated again. I had to take it to a place to get formatted to begin with because my laptop couldnt do it on its own. I hope all this extra information helps. Please reply. Im just starting university and have enough stress as it is. Heres a logfile if it helps. Logfile of HijackThis v1.99.1 Scan saved at 2:24:33 AM, on 10/09/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\eHome\ehSched.exe C:\WINDOWS\system32\nvsvc32.exe C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe C:\WINDOWS\system32\svchost.exe C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\WINDOWS\system32\dllhost.exe C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe C:\WINDOWS\ehome\ehtray.exe C:\WINDOWS\eHome\ehmsas.exe C:\WINDOWS\RTHDCPL.EXE C:\WINDOWS\AGRSMMSG.exe C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe C:\PROGRA~1\Nero\data\Xtras\mssysmgr.exe C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Valve\Steam\Steam.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\WINDOWS\system32\taskmgr.exe C:\Documents and Settings\owner\Desktop\hijackthis_sfx.exe C:\Program Files\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://runonce.msn.com/?v=msgrv75 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - Default URLSearchHook is missing O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe" O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe" O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\Run: [sSBkgdUpdate] C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe -Embedding -boot O4 - HKLM\..\Run: [DNS7reminder] "C:\Program Files\Nuance\NaturallySpeaking9\Program\ereg.exe" -r "C:\Program Files\Nuance\NaturallySpeaking9\Program\ereg.ini" O4 - HKLM\..\Run: [iSUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe" O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Nero\data\Xtras\mssysmgr.exe O4 - HKCU\..\Run: [steam] C:\Program Files\Valve\Steam\\Steam.exe -silent O4 - Startup: Dragon NaturallySpeaking.lnk = C:\Program Files\Nuance\NaturallySpeaking9\Program\natspeak.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing) O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing) O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe Link to comment Share on other sites More sharing options...
Glenn Posted September 11, 2007 Share Posted September 11, 2007 What type(s) of connection are you using ... USB, IEEE 1394(Firewire), ethernet, E-SATA? EDIT: After the apparent crashes, did you try the drives on another PC? Also, what did you mean by "I had to take it to a place to get formatted to begin with because my laptop couldnt do it on its own."? What was the specific problem? What format did you use ... NTFS, FAT32, other? Link to comment Share on other sites More sharing options...
Jamex Posted September 11, 2007 Author Share Posted September 11, 2007 What type(s) of connection are you using ... USB, IEEE 1394(Firewire), ethernet, E-SATA? EDIT: After the apparent crashes, did you try the drives on another PC? Also, what did you mean by "I had to take it to a place to get formatted to begin with because my laptop couldnt do it on its own."? What was the specific problem? What format did you use ... NTFS, FAT32, other? I didnt really use a program to format it, it was an option when i right clicked the drive, i dont know the specifics of it, but it would work. So when i tried to recover my smaller drive i just had my new drive formatted there also. Both drives use usb. I definately did try both drives on other computers, i also have a desktop here, but they wont work. If you know anything about xtremegear though, after reading reviews or what not, they sell cheap technology, but other than that their setup isnt great, and the customer service is horrible. I know now that, even though this is a new laptop, it crashes occationally, which is due to some missing drivers. Im not sure which ones though, but its my guess that that may be a part of the problem because I did get one of the hard drives form the same company, so its my guess that they wouldnt sell a hard drive that wouldnt work with their own laptops. To elaborate on my driver issues, sometimes when I turn on my laptop, my explorer.exe freezes during its initialization. I have to go to processes, exit the process and restart it inorder for my computer to continue to restart. I believe i mentioned before that the hard drives seemed to mess up my explorer program after they crashed. Maybe it could have been the other way around. Hopefully this is enough information to get close to identifying the missing driver that may be causing the problem, if that is the problem at all. Link to comment Share on other sites More sharing options...
Miracle Posted September 13, 2007 Share Posted September 13, 2007 I didnt really use a program to format it, it was an option when i right clicked the drive, i dont know the specifics of it, but it would work. So when i tried to recover my smaller drive i just had my new drive formatted there also. Both drives use usb. I definately did try both drives on other computers, i also have a desktop here, but they wont work. If you know anything about xtremegear though, after reading reviews or what not, they sell cheap technology, but other than that their setup isnt great, and the customer service is horrible. I know now that, even though this is a new laptop, it crashes occationally, which is due to some missing drivers. Im not sure which ones though, but its my guess that that may be a part of the problem because I did get one of the hard drives form the same company, so its my guess that they wouldnt sell a hard drive that wouldnt work with their own laptops. To elaborate on my driver issues, sometimes when I turn on my laptop, my explorer.exe freezes during its initialization. I have to go to processes, exit the process and restart it inorder for my computer to continue to restart. I believe i mentioned before that the hard drives seemed to mess up my explorer program after they crashed. Maybe it could have been the other way around. Hopefully this is enough information to get close to identifying the missing driver that may be causing the problem, if that is the problem at all. Hi, After what i could read in ur log file, ur using 3 different internet security programs? (Avast,Zonealarm and Trend Micro) as i know this is never a good idea, since it damages performance severly, and usualy antivirus software dont like other antivirus software running at the same time, i suggest you try to only have one antivirus running at one time, also only 1 firewall program too, that meight just do the trix Link to comment Share on other sites More sharing options...
CTskifreak Posted September 13, 2007 Share Posted September 13, 2007 A number of things could be causing your problems. First.... it might be spyware, however you log is from an old version of HijackThis ...the newest one is 2.0 - Google it and then submit a new report. Second.... as you said, it could be the drivers. Have you thought about reinstalling Windows? Third.... Have you updated with Windows Update to see if there are things you are missing??? Fourth.... As Miracle said above, running three anti virus programs will kill your system performance. Choose one and stick with it. You can have many antispyware programs, but I trust Windows Defender and AVG Anti-Spyware. Can you post your system specs --- I have a feeling this might be the major problem. AJ Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now