Display Name2001

Thanks so much for that suggestion, it seems to have solved my problem. The installer you recommended DID install. At first, when I double-clicked the icon it created the program would not start, but after re-starting my computer it did, and seemed to work normally. Many thanks.

Hi - I have been using the free version of CCleaner for some time, but yesterday I discovered that it no longer functions properly. When I start the "Health Check" it gets stuck about a fifth of the way along the progress bar. It will remain there for ever, until I click cancel... then I get a message saying something like "CCleaner has stopped responding etc etc" and I have to click "Close Program". This happens repeatedly, not just a temporary glitch. So I thought I would uninstall and then reinstall. However I cannot even uninstall the program. During uninstallation, the process gets stuck again and never completes. There is a message in the box says "could not load C:\Program Files\CCleaner\CCSystem.dll" I have never removed this dll or any other from the programs folder on C. I am using Windows 10, all the latest updates installed. I looked for a customer support email address on the CCleaner website to ask for help/advice but could not find anything like that. I'd be grateful if anyone could advise me how to get the program working again or at least remove it from my computer. Thanks.