[Registration key is not valid Error 12029]

On 02/11/2021 at 11:03, nukecad said:

It is very odd that you say you are not even getting the automated reply.

If your emails are being received at support then an automated reply will be sent out to say that it's been received.
The reply is automatically sent back to the originating email address.

If you are not getting even an automated reply then it suggests that your emailed requests are not getting through to support at all.
If they were then as well as the automatic reply someone human would also answer them later. (and the staff above would have been able to find them when they looked).

Have you tried using the 'Submit a request' form that johnccleaner linked above rather than sending emails?
https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507

Thanks. I used this button and got 2 replies on my Inbox.

 

[Registration key is not valid Error 12029]

On 27/10/2021 at 18:55, AlvaroS said:

Hello, All my 4 emails have been sent correctly to support@ccleaner.com, from my email and never got any automated reply or answer. Always checked Spam, and nothing from you. I am a paid customer, as I paid 25€ for a year license. If you need my email again, here it goes: email address removed to avoid spamming.

Good morning, can you give an answer please? Email support is not answering me.

[Registration key is not valid Error 12029]

18 hours ago, Dave CCleaner said:

There is always a bit of a catch-up after the weekend, but currently there are no requests in the CCleaner support queue raised by paid customers more than 24 hours ago that have not yet received a personalised response.  Even the oldest request from free users is less than 36 hours old.  I would encourage you to check your email.

If you contacted CCleaner support you would have automatically received an immediate automated response acknowledging receipt of your request with the subject line:

"[Request received] We've received your request. Please check this email for additional information (and some links that may help you while you wait)."

If you have not seen one of those, please check that:

1. you did actually send your request to support@ccleaner.com
2. that you've checked your spam folder for any responses from the support team

 

 

Hello, All my 4 emails have been sent correctly to support@ccleaner.com, from my email and never got any automated reply or answer. Always checked Spam, and nothing from you. I am a paid customer, as I paid 25€ for a year license. If you need my email again, here it goes: email address removed to avoid spamming.

[CClean Activation - ERROR 12029]

Hello Vu Quan, did you get any solution? I have same issue and did not get any, nor any email from ccsupport despite my 3 emails to them plus forum posting

 

[Registration key is not valid Error 12029]

On 12/10/2021 at 10:57, Dave CCleaner said:

@AlvaroS; as of the time of writing, the oldest support ticket not yet personally answered by a human agent is 32 minutes old.  While a bit of a backlog can sometimes accumulate over the weekend for customers who don't have the 24x7 CCleaner Premium Support, these are generally cleared out by Monday night.  Can I ask what your previous ticket numbers were so I can see what might have happened to them?  (and I assume you were emailing support@ccleaner.com?)

Thanks for Reply, I have written 3 emails to support@ccleaner.com (aside from my posts in this forum) on Sept 29th, Oct 7th and  12th and I cannot give you any ticket number because I got NO reply. Please send me a solution or refund me my money please

[Registration key is not valid Error 12029]

On 08/10/2021 at 19:24, johnccleaner said:

Thanks for letting me know, and I'm sorry to hear that this did not take care of the matter. I'll get this information back so we can investigate the problem further, and of course, Support will be happy to assist with this as well. :)

Please also ensure that the 'Check for server certificate revocation' function is turned back on, and of course that any security software that you disabled (such as firewall(s) are reenabled too, to ensure that your system stays safe.

Thanks. I sent email to support address as well. Hope at least they answer me, they did not answer any of my previous email. And I checked Spam!

[Registration key is not valid Error 12029]

On 08/10/2021 at 12:26, hazelnut said:

What browser are you using?

Chrome

[Registration key is not valid Error 12029]

Thanks, I did all these, check date and time... and restarted, and tur off firewalls. Still NOT working. Same error.

I reinstalled ans installed new download program and not working.

I will follow with support email and here.

 

[Registration key is not valid Error 12029]

Thanks Vinny for sharing, 

I hope that more people having this issue accelerate solution. I will appreciate any kind of answer on their side after support emails sent more than a week ago!

Someone else with error message 12029? please join!

Best regards,

Álvaro

 

[Registration key is not valid Error 12029]

Thanks Nukecad,

 

I disabled my Avast antivirus completely and Windows Defender firewall. I got exactly same error message 12029. Pirifom  - CCleaner support is not answering any of my emails.

Any  suggestion? can you help me to get their attention? or i will have to ask for a refund?

Thanks again for quick help

[Registration key is not valid Error 12029]

Hello, despite I received the email with Username and Regsitration key... and pasted both into program registration details. it gives Registration key error. I unistalled, downloaded and installed twice and again same error.

Please guide me through it, or send me new key.

Thanks,