[CCleaner client stuckon "Customer Authentication" while purchasing Pro]

7 hours ago, nukecad said:

I've never seen that before.

It looks like a server connection problem. Which could be at Cleverbridge, or at Mastercard, or anywhere in between.

Personally I'd cancel it and try again. (Maybe check there isn't something like a DDOS going on at Mastercard).

As it doesn't seem to be connecting with Mastercard it's unlikely that you will get charged if you abort it.

If you should try again and find yourself charged twice then an email to support@ccleaner.com will sort it out and refund you.

Edit- maybe try the webpage rather than through the app. Look for offers.

Cancelling it didn't cause double charge after I tried again. But trying again did the same thing.
So I decided to buy it on the website instead.
But, on the client was a deal to buy it for 24,99 Euro(or dollars or whatever), instead of 29,99. This deal was not on the website.
Could that be the issue?

[CCleaner client stuckon "Customer Authentication" while purchasing Pro]

2 hours ago, nukecad said:

Which version of CCleaner is this? Windows, Mac, Android, Cloud, Business, Technician, etc.

If it's Windows or Mac, and if you have been emailed a licence key after purchasing Pro then see here for help with registering:
https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional#where-do-i-enter-my-license-key-ccleaner-for-windows--0-7

It's on Windows 10, latest version 5.82.8950.
I have not recieved and e-mail, the client is still stuck on "Customer Authentication", simply loading.

[CCleaner client stuckon "Customer Authentication" while purchasing Pro]

Hi,
So I was thinking of buying CCleaner Pro. But while I was checking out the client got stuck on Customer Authentication. I can see it's loading, but seems odd for it to load for several minutes.
I don't want to shut the client down and then try to do it again and risk it paying double...

Any suggestions?