Thank you,
Incidentally, it WAS an 'i' LOL (for intuit)
Also, later my OS crashed (RAM full and Windows updating in background)
Systems always seems unstable when windows get going in the background! (I can always tell: "must be a Windows update downloading..."), sure enough it was...
After my browser/system crashed (whole computer rebooted, auto recovery restart AFAIK [was NOT the update restart]), I DID try again, and the field was normal again, but the Bosses CCleaner search was still messed up.
[He's in the office now so I can't try it right now]
His computer also had some peculiar strings for the cookie titles (only in the left pane), which had %25's and %26's rendered, and other usually hidden characters, that weren't being rendered...
I think it was related to the Windows updating, and the browser competing for RAM and resources...