[CCleaner Licence error]

Hi Insima,
The last support request we can find for the email address associated with your licence was on 20 Aug 2018.
Could you confirm that the email address associated with the above licence is the email address you used to contact support@ccleaner.com?
Thanks

[CCleaner Licence error]

Hi Insima,

Could you email us at support@ccleaner.com and our support team can help resolve your licence problem.
If you don't get a response today please message us back here so we can find your support request in our system.

[videos green and pink and unstable [work-around]]

Hi RTN,
Please go to the link below and disable Use hardware acceleration when available to see if this resolves the issue?
secure://settings/system

[videos green and pink and unstable [work-around]]

Hi RTN,

Could you send me a link to the video where it happened and also more information for the specific video.
 

1. Open video
2. open secure://media-internals/ in the another tab
3. select recently opened video in the Recent Players
4. Click on 'copy to clipboard'
5. Paste the information in to this thread

 

[CCleaner Cloud Add Endpoints unavailable]

If you email support@ccleaner.com our team will be able to assist you further with this issue.

[CCleaner Browser]

Hi boto,

You can configure this by
 
- Go to Browser Settings (secure://settings/)
- Scroll to `New Session` (instead of Appearance)
- Select "Open a specific page or set of pages" and "Add a new page"
- Add site URL: https://www.google.com.mx

If you have any questions about this please message us back

[Can't add computers (Computer Requires Confirmation)]

Hi clmclain,
Our development team are aware of this issue and have put a fix in place to resolve this issue.

[CCleaner will not start anymore - W10 - CC 5.57]

Hi Peaceful Jim,
We have responded to your support request, if you do not receive this please message me back on here so I can look into it.

[Trying to recover from a lost partition]

Hi,
I can see you have submitted a support request to us about this issue and one of our team is dealing with it.
If you don't receive a response from them can you message me on here so I can follow this up for you?
Thanks

[Endpoint Awaiting Confirmation Issue]

Hi,
I have replied to your support request.  Did you receive my response?

If you did not please respond here and I will send you a new response.

Thanks

[LIcense question]

Hi KSUrooter,
I have responded to your support request, if you do not receive this email please message me back on here so I can follow this up for you.

[Error Code 0x2fo8.]

Hi,
I have emailed you back via your support request.

If you do not receive this please message me back here.

[8 e-mail - CCleaner will not update new release - Not resolved yet]

Hi Kike,
I have sent you an email to the email address registered to this account if you don't receive it please message me back on here.

[8 e-mail - CCleaner will not update new release - Not resolved yet]

Hi Dreamer 4276,

Sorry, you are having problems updating to the latest version of CCleaner.

I have sent you an email to the email address registered to this account if you don't receive it please message me back on here.

Thanks

[Priority Support. I don't think so.]

Hi streetwolf,
Could you private message me the email address you used to submit your support ticket so I can investigate this for you?

[License Key]

Hi Andy007,

Could you email our support team at support@ccleaner.com they will be able to assist you with this.

[Disable CCleaner popup]

Hi Ghanjo,

If you email our support team at support@ccleaner.com they will be able to assist you.

Thanks

[not permitted in current location]

Hi BrigitteR,

Could you email our support team at support@ccleaner.com so our team can investigate this for you.

[Need to confirm no charge to card will be made]

Hi Skylar,

If you email us at support@ccleaner.com we will be able to investigate this for you.

If you don't get a response please reply here so I can look investigate further.

[V5.45.6611 (64bit), CC emergency updater, no publisher, not signed]

Hi crcleaner,

Could you submit this to support@ccleaner.com so we can investigate this further for you.

Thanks

[CCleaner 5.4.6577 annoying pop-up notifications [fixed]]

Hi,
Sorry if you haven't had a response yet we have had a high number of support request and are working our way through them.

Can you let me know if your support request was made under the email address associated with this forum account. This will enable me to find your support request.

[CCleaner Android 4.64 wipes out all Maverick 2.8 data]

Hi,

Could you email us at support@ccleaner.com so we can investigate this problem for you.

Thanks

[CCleaner 5.44 is seriously broken]

Hi,
I have found you support request and have emailed you back.
If you don't receive anything please message me on this thread so that I can answer your question.

[Useless new Privacy 'menu'?]

Hi windefragger, 

A few months ago it became apparent that Piriform.com probably wasn’t the most suitably titled home for CCleaner. So, to better align our website with CCleaner’s growing international presence and product portfolio, we moved it to CCleaner.com. Now we are branded as CCleaner and are gently retiring Piriform (although the same Piriform team here develop all our products). So the CCleaner Privacy Policy covers all our products: CCleander, Defraggler, Speccy and Recuva.

Also when the Version history and release announcement refer to a new privacy menu they are referring to the privacy tab in the options menu.

[CCleaner Professional disk will not install on my Windows 10 laptop]

Hi tsevers0n,

If you could email us at support@CCleaner.com so we can look into this for you.

Thanks