arizonabay
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Posts posted by arizonabay
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thanks to yours and other peoples posts, the CCleaner developers now know what is wrong and I'm sure they will be working on building some kind of check into a future release.
Mine had absolutely nothing to do with it. If it never existed, the outcome would have been the same. The OP on this thread would have posted and it would have been fixed. Bottom line.
The point is, go back and look how long it took for anyone to even ask to see my settings. 5 days, and it wasnt a MOD or ADM. The 'solution' was to suggest my daughter did it, that Norton's did it, etc. No one cared. Thats all I was saying.
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Hey arizonabay,
I don't mean to sound rude or anything. At the time we really didn't know what to suggest, I have been around for a while now, and we have had only a small number (around 4 or 5) with this problem. We didn't know what caused the problem or how to recreate it. There are so many different PC configurations and settings, almost everyone's is different.
I'm pretty knowledgeable when it comes to PC's and Windows, but I never would have guessed the environment variables (it's one of them things, no one ever touches, or even really knows about). I'm just glad the problem was found and how to fix it.
I know what it's like to get stuff deleted. I have crashed XP a few times (didn't know how) I had to reformat, I had important work related material on it.
Like, I always tell myself. "You can only learn from your mistakes and move on."
I am sorry for the trouble you went through and no one could help you.
We do care, it's just we didn't know what to do.
All I'm saying is after stating what I lost, even $1200.00 worth of work, I didn't see MrG showing up to take a look. I went from working 7 hours a day, 5 days a week to my current 12 hours a day 6 days a week because of this, and can't even estimate when I will be caught up again - go figure.
And by the way, I am the administrator on my computer, the only one allowed to change settings and I have not touched a setting in over a year. So as far as 'how my settings got changed to allow this' - another mystery, but we saw what happened the first time I had a mystery and brought it here. Good luck
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Hello Arizonabay,
I remember your original post as it was an unusual situation to occur, losing stuff in the quantites you did. I understand why you feel a bit bitter but if you look at it from another point, you had used ccleaner for some time without problems therefore it was somewhat logical to assume that there was another cause.
I don't think that people laughed at you, most people understand how distressing your situation would be. It was fortunate for people like you and fellow users of ccleaner that someone was able to work out what the cause was. I know quite a few people here tried to work out what had happened, although it may not have seemed like that at the time to you.
Were you able to work out why yours had changed?
Anyway Arizona, please feel free to stick around the forum you will be most welcome
The ONLY thing that was done was suggest my daughter did it and then tell me it was related to my AV (Norton's), and I'm not bitter, I just realize now that for the everyday common user, they truly could care less.
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Well well well. I truly hope next time a non-computer whiz comes and tries to tell you about a problem such as mine, you wont take it so lightly. Now image having the problem without NEARLY the computer expertise as the OP - I lost everything and couldnt get it back and when I came and asked for help, practically got laughed at. Someone like the OP comes along that not only experiences the same problem, but has enough technical knowledge to know what the problem is and he gets a "oh, we'll work on that right away" - Nice. Thanks a lot. You know I stated in my original post I would continue to use CCleaner, and I DID reinstall it, but now I'm seriously thinking about ditching it, after the BS responses to my post. Regardless, thanks OP for being brilliant enough to know what was wrong, great job
I can confirm this.
Details
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Environment Variables
User variables for (YOUR ACCOUNT)
TEMP %USERPROFILE%\Local Settings\Temp
TMP %USERPROFILE%\Local Settings\Temp
Not having these will not affect CCleaner and the cleaning of your PC in anyway.
System variables
TEMP %SystemRoot%\TEMP
TMP %SystemRoot%\TEMP
Not having these will affect CCleaner and the cleaning of your PC.
It will delete the following:
Everything in Application Data Folder
Everything in Local Settings
Desktop Icons
Favorites
My Documents
NTUSER files (.bak, .ini, .tmp.LOG)
Everything in SendTo
Everything in Start Menu\Programs\Accessories (Shortcuts)
Everything in Start Menu\Programs\Accessories\Accessibility (Shortcuts)
Everything in Start Menu\Programs\
Everything in Templates folder
Everything in User Data
This is all for the User Account and will not affect other Accounts or stuff that is set to All User Profiles.
Gee, if only you could have cared when THIS was posted:
arizonabay
Group: Members
Posts: 7
Joined: 1-October 06
Member No.: 7,230
I need to say... I was searching google for this issue, found this and immediately registered to post. I have used ccleaner for over a year and absolutely love it. Last night I started ccleaner and left (my daughter was coming to use the computer, she knows to finish it) I have used CCleaner at least 100 times. I sign on today and here is what is gone
90% desktop items
all computer/system settings
all restore points
all documents
all pictures
95% of installed programs
huge data files for my work
all work invoices and billing
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http://forum.ccleaner.com/index.php?showtopic=7312
http://forum.ccleaner.com/index.php?act=an...p;f=4&id=18
Make sure your TMP and TEMP environment variables are ok.
Thank you so much Odds for showing me someone else was having the same problem. BIG hugs!
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v1.28.277
- Updated Hotfix Uninstaller cleaning.
- Added secure certificate to the installer.
- Improved secure deletion performance.
- Fixed a few issues with 64bit OSs.
- Fixed checkbox bug on Issue Scanner.
- Added Galician Translation.
- Minor updates to Arabic and Hebrew.
- Minor interface and style update.
- Minor performance tweaks.
v1.27.260
- Added secure file deletion.
- Added Windows HotFix Uninstaller cleaning.
- Added optional CCleaner/Yahoo! toolbar.
- Updated application icon.
- Fixed large file size issue.
- Fixed Firefox cookie error.
- Restyled Startup program list.
- Added cleaning for:
Grisoft AVG 7.0, TUGZip, AntiVir Personal Edition,
Google Toolbar 4.0
- Updated cleaning for:
MSN Messenger, DVD Shrink, Spybot Search and Destroy,
Adobe Photoshop CS2.
- Updated translations:
Hebrew, Romanian, French, German.
- Fixed small font issue with symbolic languages.
- Minor display fixes.
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Just trying to figure out what happened.
Ok let's try this. I asume you haven't installed CCleaner after the incident. If so CCleaner setting probably still are in windows registry untouched, could post those settings here.
If you don't know how to do it...
- Click Start, click Run, type regedit in the Open box, and then click OK.
- Locate the following registry key: HKEY_CURRENT_USER\Software\VB and VBA Program Settings\CCleaner\Options
- Click the Options key, and then click Export Registry File on the Registry menu.
- Enter a name and location for the saved registry file, and then click Save. (After that you can delete the CCleaner key if you want.)
- Attach the the registry file you saved to your reply.
Key Name: HKEY_CURRENT_USER\Software\VB and VBA Program Settings\CCleaner\Options
Class Name: <NO CLASS>
Last Write Time: 9/17/2006 - 6:46 PM
Value 0
Name: Language
Type: REG_SZ
Data: 1033
Value 1
Name: BackupDir
Type: REG_SZ
Data: C:\Documents and Settings\Owner\My Documents
Value 2
Name: UpdateCheck
Type: REG_SZ
Data: 0
Value 3
Name: SecureDeleteType
Type: REG_SZ
Data: 0
Value 4
Name: SecureDeleteMethod
Type: REG_SZ
Data: 0
Value 5
Name: HideWarnings
Type: REG_SZ
Data: 0
Value 6
Name: DelayTemp
Type: REG_SZ
Data: 0
Value 7
Name: AutoClose
Type: REG_SZ
Data: 0
Value 8
Name: BackupPrompt
Type: REG_SZ
Data: 0
Value 9
Name: IEDetailed
Type: REG_SZ
Data: 1
Value 10
Name: CookiesToSave
Type: REG_SZ
Data:
Value 11
Name: CustomFolders
Type: REG_SZ
Data:
Value 12
Name: CustomFiles
Type: REG_SZ
Data:
Value 13
Name: WINDOW_MAX
Type: REG_SZ
Data: 1
Value 14
Name: (App)Temporary Internet Files
Type: REG_SZ
Data: True
Value 15
Name: (App)Cookies
Type: REG_SZ
Data: True
Value 16
Name: (App)History
Type: REG_SZ
Data: True
Value 17
Name: (App)Recently Typed URLs
Type: REG_SZ
Data: True
Value 18
Name: (App)Delete Index.dat files
Type: REG_SZ
Data: True
Value 19
Name: (App)Last Download Location
Type: REG_SZ
Data: True
Value 20
Name: (App)Autocomplete Form History
Type: REG_SZ
Data: True
Value 21
Name: (App)Recent Documents
Type: REG_SZ
Data: True
Value 22
Name: (App)Run (in Start Menu)
Type: REG_SZ
Data: True
Value 23
Name: (App)Search Assistant Autocomplete
Type: REG_SZ
Data: True
Value 24
Name: (App)Other Explorer MRUs
Type: REG_SZ
Data: True
Value 25
Name: (App)Empty Recycle Bin
Type: REG_SZ
Data: True
Value 26
Name: (App)Temporary Files
Type: REG_SZ
Data: True
Value 27
Name: (App)Clipboard
Type: REG_SZ
Data: True
Value 28
Name: (App)Memory Dumps
Type: REG_SZ
Data: True
Value 29
Name: (App)Chkdsk File Fragments
Type: REG_SZ
Data: True
Value 30
Name: (App)Windows Log Files
Type: REG_SZ
Data: True
Value 31
Name: (App)Old Prefetch data
Type: REG_SZ
Data: True
Value 32
Name: (App)Menu Order Cache
Type: REG_SZ
Data: True
Value 33
Name: (App)Tray Notifications Cache
Type: REG_SZ
Data: True
Value 34
Name: (App)Window Size/Location Cache
Type: REG_SZ
Data: True
Value 35
Name: (App)User Assist History
Type: REG_SZ
Data: True
Value 36
Name: (App)IIS Log Files
Type: REG_SZ
Data: True
Value 37
Name: (App)Hotfix Uninstallers
Type: REG_SZ
Data: True
Value 38
Name: (App)Custom Folders
Type: REG_SZ
Data: True
Value 39
Name: (App)Adobe Acrobat Reader 7.0
Type: REG_SZ
Data: True
Value 40
Name: (App)Google Toolbar
Type: REG_SZ
Data: True
Value 41
Name: (App)Windows Media Player
Type: REG_SZ
Data: True
Value 42
Name: (App)Quicktime Player
Type: REG_SZ
Data: True
Value 43
Name: (App)Office 2003
Type: REG_SZ
Data: True
Value 44
Name: (App)Macromedia Flash Player
Type: REG_SZ
Data: True
Value 45
Name: (App)MS Management Console
Type: REG_SZ
Data: True
Value 46
Name: (App)MS Wordpad
Type: REG_SZ
Data: True
Value 47
Name: (App)MS Paint
Type: REG_SZ
Data: True
Value 48
Name: (App)Ad-Aware SE Personal
Type: REG_SZ
Data: True
Value 49
Name: (App)MSN Messenger
Type: REG_SZ
Data: True
Value 50
Name: (App)Sun Java
Type: REG_SZ
Data: True
Value 51
Name: (App)RegEdit
Type: REG_SZ
Data: True
Value 52
Name: (App)Google Earth
Type: REG_SZ
Data: True
Value 53
Name: (App)Missing Shared DLLs
Type: REG_SZ
Data: True
Value 54
Name: (App)Invalid File Extensions
Type: REG_SZ
Data: True
Value 55
Name: (App)ActiveX and Class Issues
Type: REG_SZ
Data: True
Value 56
Name: (App)Applications
Type: REG_SZ
Data: True
Value 57
Name: (App)Fonts
Type: REG_SZ
Data: True
Value 58
Name: (App)Application Paths
Type: REG_SZ
Data: True
Value 59
Name: (App)Help Files
Type: REG_SZ
Data: True
Value 60
Name: (App)Installer
Type: REG_SZ
Data: True
Value 61
Name: (App)Obsolete Software
Type: REG_SZ
Data: True
Value 62
Name: (App)Run At Startup
Type: REG_SZ
Data: True
Value 63
Name: (App)Start Menu Ordering
Type: REG_SZ
Data: True
Value 64
Name: (App)MUI Cache
Type: REG_SZ
Data: True
Value 65
Name: (App)Start Menu Shortcuts
Type: REG_SZ
Data: True
Value 66
Name: (App)Desktop Shortcuts
Type: REG_SZ
Data: True
Value 67
Name: (App)Paint Shop Pro 9.0
Type: REG_SZ
Data: True
Value 68
Name: (App)Paint Shop Pro X
Type: REG_SZ
Data: True
Value 69
Name: (App)WinRAR
Type: REG_SZ
Data: True
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I have never used Norton Goback before this incident, and as a matter of fact, almost forgot about it being a part of the security system.. It has been installed on my computer for 3+ years, so what are the odds the program chose to do this now, at the exact same time I ran CCleaner, having never used Goback or even opening it until a day after this happened? I had scanned everyday because I had put everything on autoscan. Just forget it. Half here are insistent it was NOT CCleaner that deleted them when I saw the list myself with CCLeaner name listed next to each file, and the other half think I'm just trying to say something bad about the program in general. Neither of which is true. As far as "users said about the fact that it sometimes erases system restore points...." Norton GoBack RECOVERS files as they are deleted and holds them in case you need to 'GoBack'.... why would it delete the restore points, only to hold them and show them to me in the list of 33,000 files it had on hand to be restored? "There is also the possibility that norton go back decided your c drive was in danger" GoBack does not does not scan randomly for virus intrusion or disks being in 'danger'. If people were saying it was deleting files, maybe they didnt understand how it works or what it is. Or maybe they are the usual gang of Amazon spammers bashing products to boost another products sales. Who knows. Why would it delete a few specific system restore points, when the deleted files would be right there on the GoBack utility waiting for you to click and restore them? As far as posting the screenshots as the above poster asked..... maybe you missed this part in the ORIGINAL post..... "Norton go back. shows 30,000+ files, I select them and hit restore, leave it for awhile, come back, it says all but maybe 20 were restored, restart computer, exactly the same. and now, when I bring up Nortons go back, the files arent there any more...." Funny how the original guy shut up and he got left alone. The more I talk, the more I get unkind replies. If anything, when I saw someone else had the exact same problem within a few days of mine, I thought maybe this was a brand new threat just starting to be recognized. I was never coming here to trash a product or accuse anyone of anything. I will still use CCleaner. I was hoping I could share ideas with the original guy in case either of us found something to recover these files, or to let the Moderators know and see if they were familiar with this in case they had a solution. I realize that with probably millions of users, 2 incidents are going to be looked at suspiciously and most will assume it was something we actually did seperate from CCleaner. Fine. Sorry I looked for help.
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say or believe what you want. I am a super fan of CCleaner. The files were SHOWN as being deleted by CCleaner on Norton GoBack (each file shows what deleted it, each file said CCleaner). My daughter touched nothing, it was in the process, and done by the time she sat. She did nothing but close it and log me off.
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I need to say... I was searching google for this issue, found this and immediately registered to post. I have used ccleaner for over a year and absolutely love it. Last night I started ccleaner and left (my daughter was coming to use the computer, she knows to finish it) I have used CCleaner at least 100 times. I sign on today and here is what is gone
90% desktop items
all computer/system settings
all restore points
all documents
all pictures
95% of installed programs
huge data files for my work
all work invoices and billing
I even lost CCleaner! and I have spent all day today trying to get this stuff back, and havent gotten ANY of it. System restore - 4 times, unable. There are no restore files. Norton go back. shows 30,000+ files, I select them and hit restore, leave it for awhile, come back, it says all but maybe 20 were restored, restart computer, exactly the same. and now, when I bring up Nortons go back, the files arent there any more, because it says they were restored, so I guess they got lost in cyberspace? I am truly baffled by this. As long as I have used this and losing SO MUCH and cant find any help. I will keep checking in case any one comes up with anything.
Also, I have scanned for trojans, viruses, spyware, etc ALMOST every day for the last 3 weeks, and have scanned with everything I use today and all say clean. I have the full Norton Systemworks, adaware, used Trendmicro online, spybot. nothing. all clear.
Also, I have scanned for trojans, viruses, spyware, etc ALMOST every day for the last 3 weeks, and have scanned with everything I use today and all say clean. I have the full Norton Systemworks, adaware, used Trendmicro online, spybot. nothing. all clear.
Serious reproducible problem
in CCleaner Bug Reporting
Posted
No one bothered before, and wouldnt bother now if it hadnt been for the obvious "oops guess we shoulda took it serious, lets be friendly and hope it helps" factor - deny it all you want, it doesnt matter at all, but its true. What part of 'I went from working 7 hours a day, 5 days a week to my current 12 hours a day 6 days a week because of this, and can't even estimate when I will be caught up again' did you not understand? And no thats not blaming you personally, that is saying - take a minute and just TRY to imagine how you would feel in the same situation. Can't imagine it? That's right, because it didnt happen to you, so get over the attitude about not accepting you 'trying to explain' or 'trying to be friendly' - no one needs fair-weather friends.
As far as the advice about 'backing up my computer? Well thats all fine and dandy, but after 10 years of doing this work online and never loosing a single page of it, you have to realize, if it had not been for CCleaner, I WOULDNT NEED A BACK UP BECAUSE UNTIL RIGHT THIS SECOND I STILL WOULDNT HAVE LOST ANYTHING. Doesnt mean its not a good idea in general, just means that now I should be backing up my computer to protect it from THIS product - lovely. Honestly, I was hoping to find out eventually it WASNT CCleaner that did this, although I knew what I saw and knew it wasnt caused by something else. I had JUST installed it on my brother's computer two weeks before and was hoping I didnt have to tell them to get rid of it because it could cause this, knowing they would always question something I recommend, especially after he loved it. Sorry I'm rambling, but I have been up for 24 hours, had other things to do today on top of the ridiculous work. Anyway, its over and done with, time to forget it all. Hope you guys get everything straightened out with it.
Dont respond - I am gone.