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arizonabay

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Posts posted by arizonabay

  1. As Hazel said it doesn't seem to matter what any of us say so I won't waste any more time trying to explain and trying to be friendly to you.

     

    No one bothered before, and wouldnt bother now if it hadnt been for the obvious "oops guess we shoulda took it serious, lets be friendly and hope it helps" factor - deny it all you want, it doesnt matter at all, but its true. What part of 'I went from working 7 hours a day, 5 days a week to my current 12 hours a day 6 days a week because of this, and can't even estimate when I will be caught up again' did you not understand? And no thats not blaming you personally, that is saying - take a minute and just TRY to imagine how you would feel in the same situation. Can't imagine it? That's right, because it didnt happen to you, so get over the attitude about not accepting you 'trying to explain' or 'trying to be friendly' - no one needs fair-weather friends.

     

     

    As far as the advice about 'backing up my computer? Well thats all fine and dandy, but after 10 years of doing this work online and never loosing a single page of it, you have to realize, if it had not been for CCleaner, I WOULDNT NEED A BACK UP BECAUSE UNTIL RIGHT THIS SECOND I STILL WOULDNT HAVE LOST ANYTHING. Doesnt mean its not a good idea in general, just means that now I should be backing up my computer to protect it from THIS product - lovely. Honestly, I was hoping to find out eventually it WASNT CCleaner that did this, although I knew what I saw and knew it wasnt caused by something else. I had JUST installed it on my brother's computer two weeks before and was hoping I didnt have to tell them to get rid of it because it could cause this, knowing they would always question something I recommend, especially after he loved it. Sorry I'm rambling, but I have been up for 24 hours, had other things to do today on top of the ridiculous work. Anyway, its over and done with, time to forget it all. Hope you guys get everything straightened out with it.

    Dont respond - I am gone.

  2. thanks to yours and other peoples posts, the CCleaner developers now know what is wrong and I'm sure they will be working on building some kind of check into a future release.

     

    Mine had absolutely nothing to do with it. If it never existed, the outcome would have been the same. The OP on this thread would have posted and it would have been fixed. Bottom line.

     

    The point is, go back and look how long it took for anyone to even ask to see my settings. 5 days, and it wasnt a MOD or ADM. The 'solution' was to suggest my daughter did it, that Norton's did it, etc. No one cared. Thats all I was saying.

  3. Hey arizonabay,

     

    I don't mean to sound rude or anything. At the time we really didn't know what to suggest, I have been around for a while now, and we have had only a small number (around 4 or 5) with this problem. We didn't know what caused the problem or how to recreate it. There are so many different PC configurations and settings, almost everyone's is different.

     

    I'm pretty knowledgeable when it comes to PC's and Windows, but I never would have guessed the environment variables (it's one of them things, no one ever touches, or even really knows about). I'm just glad the problem was found and how to fix it.

     

    I know what it's like to get stuff deleted. I have crashed XP a few times (didn't know how) I had to reformat, I had important work related material on it.

     

    Like, I always tell myself. "You can only learn from your mistakes and move on."

     

    I am sorry for the trouble you went through and no one could help you.

     

    We do care, it's just we didn't know what to do.

     

     

    All I'm saying is after stating what I lost, even $1200.00 worth of work, I didn't see MrG showing up to take a look. I went from working 7 hours a day, 5 days a week to my current 12 hours a day 6 days a week because of this, and can't even estimate when I will be caught up again - go figure.

     

    And by the way, I am the administrator on my computer, the only one allowed to change settings and I have not touched a setting in over a year. So as far as 'how my settings got changed to allow this' - another mystery, but we saw what happened the first time I had a mystery and brought it here. Good luck

  4. Hello Arizonabay,

     

    I remember your original post as it was an unusual situation to occur, losing stuff in the quantites you did. I understand why you feel a bit bitter but if you look at it from another point, you had used ccleaner for some time without problems therefore it was somewhat logical to assume that there was another cause.

     

    I don't think that people laughed at you, most people understand how distressing your situation would be. It was fortunate for people like you and fellow users of ccleaner that someone was able to work out what the cause was. I know quite a few people here tried to work out what had happened, although it may not have seemed like that at the time to you.

     

    Were you able to work out why yours had changed?

     

    Anyway Arizona, please feel free to stick around the forum you will be most welcome :)

     

     

    The ONLY thing that was done was suggest my daughter did it and then tell me it was related to my AV (Norton's), and I'm not bitter, I just realize now that for the everyday common user, they truly could care less.

  5. Well well well. I truly hope next time a non-computer whiz comes and tries to tell you about a problem such as mine, you wont take it so lightly. Now image having the problem without NEARLY the computer expertise as the OP - I lost everything and couldnt get it back and when I came and asked for help, practically got laughed at. Someone like the OP comes along that not only experiences the same problem, but has enough technical knowledge to know what the problem is and he gets a "oh, we'll work on that right away" - Nice. Thanks a lot. You know I stated in my original post I would continue to use CCleaner, and I DID reinstall it, but now I'm seriously thinking about ditching it, after the BS responses to my post. Regardless, thanks OP for being brilliant enough to know what was wrong, great job :)

     

    I can confirm this.

     

    Details

    --------

     

    Environment Variables

     

    User variables for (YOUR ACCOUNT)

     

    TEMP %USERPROFILE%\Local Settings\Temp

    TMP %USERPROFILE%\Local Settings\Temp

     

    Not having these will not affect CCleaner and the cleaning of your PC in anyway.

     

    System variables

     

    TEMP %SystemRoot%\TEMP

    TMP %SystemRoot%\TEMP

     

    Not having these will affect CCleaner and the cleaning of your PC.

     

    It will delete the following:

     

    Everything in Application Data Folder

    Everything in Local Settings

    Desktop Icons

    Favorites

    My Documents

    NTUSER files (.bak, .ini, .tmp.LOG)

    Everything in SendTo

    Everything in Start Menu\Programs\Accessories (Shortcuts)

    Everything in Start Menu\Programs\Accessories\Accessibility (Shortcuts)

    Everything in Start Menu\Programs\

    Everything in Templates folder

    Everything in User Data

     

    This is all for the User Account and will not affect other Accounts or stuff that is set to All User Profiles.

     

     

     

     

    Gee, if only you could have cared when THIS was posted:

     

    arizonabay

    Group: Members

    Posts: 7

    Joined: 1-October 06

    Member No.: 7,230

     

     

     

    I need to say... I was searching google for this issue, found this and immediately registered to post. I have used ccleaner for over a year and absolutely love it. Last night I started ccleaner and left (my daughter was coming to use the computer, she knows to finish it) I have used CCleaner at least 100 times. I sign on today and here is what is gone

     

    90% desktop items

    all computer/system settings

    all restore points

    all documents

    all pictures

    95% of installed programs

    huge data files for my work

    all work invoices and billing

  6. v1.28.277

    - Updated Hotfix Uninstaller cleaning.

    - Added secure certificate to the installer.

    - Improved secure deletion performance.

    - Fixed a few issues with 64bit OSs.

    - Fixed checkbox bug on Issue Scanner.

    - Added Galician Translation.

    - Minor updates to Arabic and Hebrew.

    - Minor interface and style update.

    - Minor performance tweaks.

     

    v1.27.260

    - Added secure file deletion.

    - Added Windows HotFix Uninstaller cleaning.

    - Added optional CCleaner/Yahoo! toolbar.

    - Updated application icon.

    - Fixed large file size issue.

    - Fixed Firefox cookie error.

    - Restyled Startup program list.

    - Added cleaning for:

    Grisoft AVG 7.0, TUGZip, AntiVir Personal Edition,

    Google Toolbar 4.0

    - Updated cleaning for:

    MSN Messenger, DVD Shrink, Spybot Search and Destroy,

    Adobe Photoshop CS2.

    - Updated translations:

    Hebrew, Romanian, French, German.

    - Fixed small font issue with symbolic languages.

    - Minor display fixes.

  7. Just trying to figure out what happened.

     

    Ok let's try this. I asume you haven't installed CCleaner after the incident. If so CCleaner setting probably still are in windows registry untouched, could post those settings here.

     

    If you don't know how to do it...

    1. Click Start, click Run, type regedit in the Open box, and then click OK.

    2. Locate the following registry key: HKEY_CURRENT_USER\Software\VB and VBA Program Settings\CCleaner\Options

    3. Click the Options key, and then click Export Registry File on the Registry menu.

    4. Enter a name and location for the saved registry file, and then click Save. (After that you can delete the CCleaner key if you want.)

    5. Attach the the registry file you saved to your reply.

     

    Key Name: HKEY_CURRENT_USER\Software\VB and VBA Program Settings\CCleaner\Options

    Class Name: <NO CLASS>

    Last Write Time: 9/17/2006 - 6:46 PM

    Value 0

    Name: Language

    Type: REG_SZ

    Data: 1033

     

    Value 1

    Name: BackupDir

    Type: REG_SZ

    Data: C:\Documents and Settings\Owner\My Documents

     

    Value 2

    Name: UpdateCheck

    Type: REG_SZ

    Data: 0

     

    Value 3

    Name: SecureDeleteType

    Type: REG_SZ

    Data: 0

     

    Value 4

    Name: SecureDeleteMethod

    Type: REG_SZ

    Data: 0

     

    Value 5

    Name: HideWarnings

    Type: REG_SZ

    Data: 0

     

    Value 6

    Name: DelayTemp

    Type: REG_SZ

    Data: 0

     

    Value 7

    Name: AutoClose

    Type: REG_SZ

    Data: 0

     

    Value 8

    Name: BackupPrompt

    Type: REG_SZ

    Data: 0

     

    Value 9

    Name: IEDetailed

    Type: REG_SZ

    Data: 1

     

    Value 10

    Name: CookiesToSave

    Type: REG_SZ

    Data:

     

    Value 11

    Name: CustomFolders

    Type: REG_SZ

    Data:

     

    Value 12

    Name: CustomFiles

    Type: REG_SZ

    Data:

     

    Value 13

    Name: WINDOW_MAX

    Type: REG_SZ

    Data: 1

     

    Value 14

    Name: (App)Temporary Internet Files

    Type: REG_SZ

    Data: True

     

    Value 15

    Name: (App)Cookies

    Type: REG_SZ

    Data: True

     

    Value 16

    Name: (App)History

    Type: REG_SZ

    Data: True

     

    Value 17

    Name: (App)Recently Typed URLs

    Type: REG_SZ

    Data: True

     

    Value 18

    Name: (App)Delete Index.dat files

    Type: REG_SZ

    Data: True

     

    Value 19

    Name: (App)Last Download Location

    Type: REG_SZ

    Data: True

     

    Value 20

    Name: (App)Autocomplete Form History

    Type: REG_SZ

    Data: True

     

    Value 21

    Name: (App)Recent Documents

    Type: REG_SZ

    Data: True

     

    Value 22

    Name: (App)Run (in Start Menu)

    Type: REG_SZ

    Data: True

     

    Value 23

    Name: (App)Search Assistant Autocomplete

    Type: REG_SZ

    Data: True

     

    Value 24

    Name: (App)Other Explorer MRUs

    Type: REG_SZ

    Data: True

     

    Value 25

    Name: (App)Empty Recycle Bin

    Type: REG_SZ

    Data: True

     

    Value 26

    Name: (App)Temporary Files

    Type: REG_SZ

    Data: True

     

    Value 27

    Name: (App)Clipboard

    Type: REG_SZ

    Data: True

     

    Value 28

    Name: (App)Memory Dumps

    Type: REG_SZ

    Data: True

     

    Value 29

    Name: (App)Chkdsk File Fragments

    Type: REG_SZ

    Data: True

     

    Value 30

    Name: (App)Windows Log Files

    Type: REG_SZ

    Data: True

     

    Value 31

    Name: (App)Old Prefetch data

    Type: REG_SZ

    Data: True

     

    Value 32

    Name: (App)Menu Order Cache

    Type: REG_SZ

    Data: True

     

    Value 33

    Name: (App)Tray Notifications Cache

    Type: REG_SZ

    Data: True

     

    Value 34

    Name: (App)Window Size/Location Cache

    Type: REG_SZ

    Data: True

     

    Value 35

    Name: (App)User Assist History

    Type: REG_SZ

    Data: True

     

    Value 36

    Name: (App)IIS Log Files

    Type: REG_SZ

    Data: True

     

    Value 37

    Name: (App)Hotfix Uninstallers

    Type: REG_SZ

    Data: True

     

    Value 38

    Name: (App)Custom Folders

    Type: REG_SZ

    Data: True

     

    Value 39

    Name: (App)Adobe Acrobat Reader 7.0

    Type: REG_SZ

    Data: True

     

    Value 40

    Name: (App)Google Toolbar

    Type: REG_SZ

    Data: True

     

    Value 41

    Name: (App)Windows Media Player

    Type: REG_SZ

    Data: True

     

    Value 42

    Name: (App)Quicktime Player

    Type: REG_SZ

    Data: True

     

    Value 43

    Name: (App)Office 2003

    Type: REG_SZ

    Data: True

     

    Value 44

    Name: (App)Macromedia Flash Player

    Type: REG_SZ

    Data: True

     

    Value 45

    Name: (App)MS Management Console

    Type: REG_SZ

    Data: True

     

    Value 46

    Name: (App)MS Wordpad

    Type: REG_SZ

    Data: True

     

    Value 47

    Name: (App)MS Paint

    Type: REG_SZ

    Data: True

     

    Value 48

    Name: (App)Ad-Aware SE Personal

    Type: REG_SZ

    Data: True

     

    Value 49

    Name: (App)MSN Messenger

    Type: REG_SZ

    Data: True

     

    Value 50

    Name: (App)Sun Java

    Type: REG_SZ

    Data: True

     

    Value 51

    Name: (App)RegEdit

    Type: REG_SZ

    Data: True

     

    Value 52

    Name: (App)Google Earth

    Type: REG_SZ

    Data: True

     

    Value 53

    Name: (App)Missing Shared DLLs

    Type: REG_SZ

    Data: True

     

    Value 54

    Name: (App)Invalid File Extensions

    Type: REG_SZ

    Data: True

     

    Value 55

    Name: (App)ActiveX and Class Issues

    Type: REG_SZ

    Data: True

     

    Value 56

    Name: (App)Applications

    Type: REG_SZ

    Data: True

     

    Value 57

    Name: (App)Fonts

    Type: REG_SZ

    Data: True

     

    Value 58

    Name: (App)Application Paths

    Type: REG_SZ

    Data: True

     

    Value 59

    Name: (App)Help Files

    Type: REG_SZ

    Data: True

     

    Value 60

    Name: (App)Installer

    Type: REG_SZ

    Data: True

     

    Value 61

    Name: (App)Obsolete Software

    Type: REG_SZ

    Data: True

     

    Value 62

    Name: (App)Run At Startup

    Type: REG_SZ

    Data: True

     

    Value 63

    Name: (App)Start Menu Ordering

    Type: REG_SZ

    Data: True

     

    Value 64

    Name: (App)MUI Cache

    Type: REG_SZ

    Data: True

     

    Value 65

    Name: (App)Start Menu Shortcuts

    Type: REG_SZ

    Data: True

     

    Value 66

    Name: (App)Desktop Shortcuts

    Type: REG_SZ

    Data: True

     

    Value 67

    Name: (App)Paint Shop Pro 9.0

    Type: REG_SZ

    Data: True

     

    Value 68

    Name: (App)Paint Shop Pro X

    Type: REG_SZ

    Data: True

     

    Value 69

    Name: (App)WinRAR

    Type: REG_SZ

    Data: True

  8. I have never used Norton Goback before this incident, and as a matter of fact, almost forgot about it being a part of the security system.. It has been installed on my computer for 3+ years, so what are the odds the program chose to do this now, at the exact same time I ran CCleaner, having never used Goback or even opening it until a day after this happened? I had scanned everyday because I had put everything on autoscan. Just forget it. Half here are insistent it was NOT CCleaner that deleted them when I saw the list myself with CCLeaner name listed next to each file, and the other half think I'm just trying to say something bad about the program in general. Neither of which is true. As far as "users said about the fact that it sometimes erases system restore points...." Norton GoBack RECOVERS files as they are deleted and holds them in case you need to 'GoBack'.... why would it delete the restore points, only to hold them and show them to me in the list of 33,000 files it had on hand to be restored? "There is also the possibility that norton go back decided your c drive was in danger" GoBack does not does not scan randomly for virus intrusion or disks being in 'danger'. If people were saying it was deleting files, maybe they didnt understand how it works or what it is. Or maybe they are the usual gang of Amazon spammers bashing products to boost another products sales. Who knows. Why would it delete a few specific system restore points, when the deleted files would be right there on the GoBack utility waiting for you to click and restore them? As far as posting the screenshots as the above poster asked..... maybe you missed this part in the ORIGINAL post..... "Norton go back. shows 30,000+ files, I select them and hit restore, leave it for awhile, come back, it says all but maybe 20 were restored, restart computer, exactly the same. and now, when I bring up Nortons go back, the files arent there any more...." Funny how the original guy shut up and he got left alone. The more I talk, the more I get unkind replies. If anything, when I saw someone else had the exact same problem within a few days of mine, I thought maybe this was a brand new threat just starting to be recognized. I was never coming here to trash a product or accuse anyone of anything. I will still use CCleaner. I was hoping I could share ideas with the original guy in case either of us found something to recover these files, or to let the Moderators know and see if they were familiar with this in case they had a solution. I realize that with probably millions of users, 2 incidents are going to be looked at suspiciously and most will assume it was something we actually did seperate from CCleaner. Fine. Sorry I looked for help.

  9. say or believe what you want. I am a super fan of CCleaner. The files were SHOWN as being deleted by CCleaner on Norton GoBack (each file shows what deleted it, each file said CCleaner). My daughter touched nothing, it was in the process, and done by the time she sat. She did nothing but close it and log me off.

  10. I need to say... I was searching google for this issue, found this and immediately registered to post. I have used ccleaner for over a year and absolutely love it. Last night I started ccleaner and left (my daughter was coming to use the computer, she knows to finish it) I have used CCleaner at least 100 times. I sign on today and here is what is gone

     

    90% desktop items

    all computer/system settings

    all restore points

    all documents

    all pictures

    95% of installed programs

    huge data files for my work

    all work invoices and billing

     

    I even lost CCleaner! and I have spent all day today trying to get this stuff back, and havent gotten ANY of it. System restore - 4 times, unable. There are no restore files. Norton go back. shows 30,000+ files, I select them and hit restore, leave it for awhile, come back, it says all but maybe 20 were restored, restart computer, exactly the same. and now, when I bring up Nortons go back, the files arent there any more, because it says they were restored, so I guess they got lost in cyberspace? I am truly baffled by this. As long as I have used this and losing SO MUCH and cant find any help. I will keep checking in case any one comes up with anything. :( Also, I have scanned for trojans, viruses, spyware, etc ALMOST every day for the last 3 weeks, and have scanned with everything I use today and all say clean. I have the full Norton Systemworks, adaware, used Trendmicro online, spybot. nothing. all clear.

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