arizonabay

No one bothered before, and wouldnt bother now if it hadnt been for the obvious "oops guess we shoulda took it serious, lets be friendly and hope it helps" factor - deny it all you want, it doesnt matter at all, but its true. What part of 'I went from working 7 hours a day, 5 days a week to my current 12 hours a day 6 days a week because of this, and can't even estimate when I will be caught up again' did you not understand? And no thats not blaming you personally, that is saying - take a minute and just TRY to imagine how you would feel in the same situation. Can't imagine it? That's right, because it didnt happen to you, so get over the attitude about not accepting you 'trying to explain' or 'trying to be friendly' - no one needs fair-weather friends. As far as the advice about 'backing up my computer? Well thats all fine and dandy, but after 10 years of doing this work online and never loosing a single page of it, you have to realize, if it had not been for CCleaner, I WOULDNT NEED A BACK UP BECAUSE UNTIL RIGHT THIS SECOND I STILL WOULDNT HAVE LOST ANYTHING. Doesnt mean its not a good idea in general, just means that now I should be backing up my computer to protect it from THIS product - lovely. Honestly, I was hoping to find out eventually it WASNT CCleaner that did this, although I knew what I saw and knew it wasnt caused by something else. I had JUST installed it on my brother's computer two weeks before and was hoping I didnt have to tell them to get rid of it because it could cause this, knowing they would always question something I recommend, especially after he loved it. Sorry I'm rambling, but I have been up for 24 hours, had other things to do today on top of the ridiculous work. Anyway, its over and done with, time to forget it all. Hope you guys get everything straightened out with it. Dont respond - I am gone.

Mine had absolutely nothing to do with it. If it never existed, the outcome would have been the same. The OP on this thread would have posted and it would have been fixed. Bottom line. The point is, go back and look how long it took for anyone to even ask to see my settings. 5 days, and it wasnt a MOD or ADM. The 'solution' was to suggest my daughter did it, that Norton's did it, etc. No one cared. Thats all I was saying.

All I'm saying is after stating what I lost, even $1200.00 worth of work, I didn't see MrG showing up to take a look. I went from working 7 hours a day, 5 days a week to my current 12 hours a day 6 days a week because of this, and can't even estimate when I will be caught up again - go figure. And by the way, I am the administrator on my computer, the only one allowed to change settings and I have not touched a setting in over a year. So as far as 'how my settings got changed to allow this' - another mystery, but we saw what happened the first time I had a mystery and brought it here. Good luck

The ONLY thing that was done was suggest my daughter did it and then tell me it was related to my AV (Norton's), and I'm not bitter, I just realize now that for the everyday common user, they truly could care less.

Well well well. I truly hope next time a non-computer whiz comes and tries to tell you about a problem such as mine, you wont take it so lightly. Now image having the problem without NEARLY the computer expertise as the OP - I lost everything and couldnt get it back and when I came and asked for help, practically got laughed at. Someone like the OP comes along that not only experiences the same problem, but has enough technical knowledge to know what the problem is and he gets a "oh, we'll work on that right away" - Nice. Thanks a lot. You know I stated in my original post I would continue to use CCleaner, and I DID reinstall it, but now I'm seriously thinking about ditching it, after the BS responses to my post. Regardless, thanks OP for being brilliant enough to know what was wrong, great job Gee, if only you could have cared when THIS was posted: arizonabay Group: Members Posts: 7 Joined: 1-October 06 Member No.: 7,230 I need to say... I was searching google for this issue, found this and immediately registered to post. I have used ccleaner for over a year and absolutely love it. Last night I started ccleaner and left (my daughter was coming to use the computer, she knows to finish it) I have used CCleaner at least 100 times. I sign on today and here is what is gone 90% desktop items all computer/system settings all restore points all documents all pictures 95% of installed programs huge data files for my work all work invoices and billing

Thank you so much Odds for showing me someone else was having the same problem. BIG hugs!

v1.28.277 - Updated Hotfix Uninstaller cleaning. - Added secure certificate to the installer. - Improved secure deletion performance. - Fixed a few issues with 64bit OSs. - Fixed checkbox bug on Issue Scanner. - Added Galician Translation. - Minor updates to Arabic and Hebrew. - Minor interface and style update. - Minor performance tweaks. v1.27.260 - Added secure file deletion. - Added Windows HotFix Uninstaller cleaning. - Added optional CCleaner/Yahoo! toolbar. - Updated application icon. - Fixed large file size issue. - Fixed Firefox cookie error. - Restyled Startup program list. - Added cleaning for: Grisoft AVG 7.0, TUGZip, AntiVir Personal Edition, Google Toolbar 4.0 - Updated cleaning for: MSN Messenger, DVD Shrink, Spybot Search and Destroy, Adobe Photoshop CS2. - Updated translations: Hebrew, Romanian, French, German. - Fixed small font issue with symbolic languages. - Minor display fixes.

Key Name: HKEY_CURRENT_USER\Software\VB and VBA Program Settings\CCleaner\Options Class Name: <NO CLASS> Last Write Time: 9/17/2006 - 6:46 PM Value 0 Name: Language Type: REG_SZ Data: 1033 Value 1 Name: BackupDir Type: REG_SZ Data: C:\Documents and Settings\Owner\My Documents Value 2 Name: UpdateCheck Type: REG_SZ Data: 0 Value 3 Name: SecureDeleteType Type: REG_SZ Data: 0 Value 4 Name: SecureDeleteMethod Type: REG_SZ Data: 0 Value 5 Name: HideWarnings Type: REG_SZ Data: 0 Value 6 Name: DelayTemp Type: REG_SZ Data: 0 Value 7 Name: AutoClose Type: REG_SZ Data: 0 Value 8 Name: BackupPrompt Type: REG_SZ Data: 0 Value 9 Name: IEDetailed Type: REG_SZ Data: 1 Value 10 Name: CookiesToSave Type: REG_SZ Data: Value 11 Name: CustomFolders Type: REG_SZ Data: Value 12 Name: CustomFiles Type: REG_SZ Data: Value 13 Name: WINDOW_MAX Type: REG_SZ Data: 1 Value 14 Name: (App)Temporary Internet Files Type: REG_SZ Data: True Value 15 Name: (App)Cookies Type: REG_SZ Data: True Value 16 Name: (App)History Type: REG_SZ Data: True Value 17 Name: (App)Recently Typed URLs Type: REG_SZ Data: True Value 18 Name: (App)Delete Index.dat files Type: REG_SZ Data: True Value 19 Name: (App)Last Download Location Type: REG_SZ Data: True Value 20 Name: (App)Autocomplete Form History Type: REG_SZ Data: True Value 21 Name: (App)Recent Documents Type: REG_SZ Data: True Value 22 Name: (App)Run (in Start Menu) Type: REG_SZ Data: True Value 23 Name: (App)Search Assistant Autocomplete Type: REG_SZ Data: True Value 24 Name: (App)Other Explorer MRUs Type: REG_SZ Data: True Value 25 Name: (App)Empty Recycle Bin Type: REG_SZ Data: True Value 26 Name: (App)Temporary Files Type: REG_SZ Data: True Value 27 Name: (App)Clipboard Type: REG_SZ Data: True Value 28 Name: (App)Memory Dumps Type: REG_SZ Data: True Value 29 Name: (App)Chkdsk File Fragments Type: REG_SZ Data: True Value 30 Name: (App)Windows Log Files Type: REG_SZ Data: True Value 31 Name: (App)Old Prefetch data Type: REG_SZ Data: True Value 32 Name: (App)Menu Order Cache Type: REG_SZ Data: True Value 33 Name: (App)Tray Notifications Cache Type: REG_SZ Data: True Value 34 Name: (App)Window Size/Location Cache Type: REG_SZ Data: True Value 35 Name: (App)User Assist History Type: REG_SZ Data: True Value 36 Name: (App)IIS Log Files Type: REG_SZ Data: True Value 37 Name: (App)Hotfix Uninstallers Type: REG_SZ Data: True Value 38 Name: (App)Custom Folders Type: REG_SZ Data: True Value 39 Name: (App)Adobe Acrobat Reader 7.0 Type: REG_SZ Data: True Value 40 Name: (App)Google Toolbar Type: REG_SZ Data: True Value 41 Name: (App)Windows Media Player Type: REG_SZ Data: True Value 42 Name: (App)Quicktime Player Type: REG_SZ Data: True Value 43 Name: (App)Office 2003 Type: REG_SZ Data: True Value 44 Name: (App)Macromedia Flash Player Type: REG_SZ Data: True Value 45 Name: (App)MS Management Console Type: REG_SZ Data: True Value 46 Name: (App)MS Wordpad Type: REG_SZ Data: True Value 47 Name: (App)MS Paint Type: REG_SZ Data: True Value 48 Name: (App)Ad-Aware SE Personal Type: REG_SZ Data: True Value 49 Name: (App)MSN Messenger Type: REG_SZ Data: True Value 50 Name: (App)Sun Java Type: REG_SZ Data: True Value 51 Name: (App)RegEdit Type: REG_SZ Data: True Value 52 Name: (App)Google Earth Type: REG_SZ Data: True Value 53 Name: (App)Missing Shared DLLs Type: REG_SZ Data: True Value 54 Name: (App)Invalid File Extensions Type: REG_SZ Data: True Value 55 Name: (App)ActiveX and Class Issues Type: REG_SZ Data: True Value 56 Name: (App)Applications Type: REG_SZ Data: True Value 57 Name: (App)Fonts Type: REG_SZ Data: True Value 58 Name: (App)Application Paths Type: REG_SZ Data: True Value 59 Name: (App)Help Files Type: REG_SZ Data: True Value 60 Name: (App)Installer Type: REG_SZ Data: True Value 61 Name: (App)Obsolete Software Type: REG_SZ Data: True Value 62 Name: (App)Run At Startup Type: REG_SZ Data: True Value 63 Name: (App)Start Menu Ordering Type: REG_SZ Data: True Value 64 Name: (App)MUI Cache Type: REG_SZ Data: True Value 65 Name: (App)Start Menu Shortcuts Type: REG_SZ Data: True Value 66 Name: (App)Desktop Shortcuts Type: REG_SZ Data: True Value 67 Name: (App)Paint Shop Pro 9.0 Type: REG_SZ Data: True Value 68 Name: (App)Paint Shop Pro X Type: REG_SZ Data: True Value 69 Name: (App)WinRAR Type: REG_SZ Data: True

I have never used Norton Goback before this incident, and as a matter of fact, almost forgot about it being a part of the security system.. It has been installed on my computer for 3+ years, so what are the odds the program chose to do this now, at the exact same time I ran CCleaner, having never used Goback or even opening it until a day after this happened? I had scanned everyday because I had put everything on autoscan. Just forget it. Half here are insistent it was NOT CCleaner that deleted them when I saw the list myself with CCLeaner name listed next to each file, and the other half think I'm just trying to say something bad about the program in general. Neither of which is true. As far as "users said about the fact that it sometimes erases system restore points...." Norton GoBack RECOVERS files as they are deleted and holds them in case you need to 'GoBack'.... why would it delete the restore points, only to hold them and show them to me in the list of 33,000 files it had on hand to be restored? "There is also the possibility that norton go back decided your c drive was in danger" GoBack does not does not scan randomly for virus intrusion or disks being in 'danger'. If people were saying it was deleting files, maybe they didnt understand how it works or what it is. Or maybe they are the usual gang of Amazon spammers bashing products to boost another products sales. Who knows. Why would it delete a few specific system restore points, when the deleted files would be right there on the GoBack utility waiting for you to click and restore them? As far as posting the screenshots as the above poster asked..... maybe you missed this part in the ORIGINAL post..... "Norton go back. shows 30,000+ files, I select them and hit restore, leave it for awhile, come back, it says all but maybe 20 were restored, restart computer, exactly the same. and now, when I bring up Nortons go back, the files arent there any more...." Funny how the original guy shut up and he got left alone. The more I talk, the more I get unkind replies. If anything, when I saw someone else had the exact same problem within a few days of mine, I thought maybe this was a brand new threat just starting to be recognized. I was never coming here to trash a product or accuse anyone of anything. I will still use CCleaner. I was hoping I could share ideas with the original guy in case either of us found something to recover these files, or to let the Moderators know and see if they were familiar with this in case they had a solution. I realize that with probably millions of users, 2 incidents are going to be looked at suspiciously and most will assume it was something we actually did seperate from CCleaner. Fine. Sorry I looked for help.

say or believe what you want. I am a super fan of CCleaner. The files were SHOWN as being deleted by CCleaner on Norton GoBack (each file shows what deleted it, each file said CCleaner). My daughter touched nothing, it was in the process, and done by the time she sat. She did nothing but close it and log me off.

I need to say... I was searching google for this issue, found this and immediately registered to post. I have used ccleaner for over a year and absolutely love it. Last night I started ccleaner and left (my daughter was coming to use the computer, she knows to finish it) I have used CCleaner at least 100 times. I sign on today and here is what is gone 90% desktop items all computer/system settings all restore points all documents all pictures 95% of installed programs huge data files for my work all work invoices and billing I even lost CCleaner! and I have spent all day today trying to get this stuff back, and havent gotten ANY of it. System restore - 4 times, unable. There are no restore files. Norton go back. shows 30,000+ files, I select them and hit restore, leave it for awhile, come back, it says all but maybe 20 were restored, restart computer, exactly the same. and now, when I bring up Nortons go back, the files arent there any more, because it says they were restored, so I guess they got lost in cyberspace? I am truly baffled by this. As long as I have used this and losing SO MUCH and cant find any help. I will keep checking in case any one comes up with anything. Also, I have scanned for trojans, viruses, spyware, etc ALMOST every day for the last 3 weeks, and have scanned with everything I use today and all say clean. I have the full Norton Systemworks, adaware, used Trendmicro online, spybot. nothing. all clear.