[Strange Error]

Ok I have this:

CCleaner Free for Home Use

Version:  5.75.8238 (I think it auto updated last night)

Windows 10 64-bit

 

Also,  it's probably a different email address than I registered for CCleaner with.  It may be *************.  I don't know how to update the email address for my CCleaner account.

 

[Strange Error]

12 hours ago, Dave CCleaner said:

Nothing comes up under that specific email address. Things to check:

• Which version number of CCleaner is currently being run?

• Under Options > About is the blue button saying "License Information" or "Upgrade to Pro" and "Start Free Trial"
• Was the computer previously running CCleaner Professional and then switched to free?

EDIT: One more question - and probably the most relevant one:

• Are you using Windows 10, or Windows 7 or 8?

Just checked with the infrastructure team, and apparently when something was moved earlier this week there was an issue for some Windows 7 and 8 users with regards to update requests, due to older TLS versions being used.  If you are on Windows 7 or 8, then close CCleaner and try again to see if the problem has sorted itself out already.

 

 

 

I'm using Windows 10. I will have to wait until I get home to check the specific version number, but it is the most recent version of the free edition. I want to say it's like 524 or some such. I will be sure to reply with the rest of what you asked for as soon as I get back to my computer.

[Strange Error]

12 hours ago, nukecad said:

It seems to think that you already have a CCleaner Professional license that needs to be renewed.
Have you had a CCleaner Professional license on that computer in the past?

@Dave CCleanercould you take a look at this and see if the users email is registered to a license.

No. I've always used CCleaner free version for Windows 10. 

[Strange Error]

Every time I try to check for updates to my CCleaner free version, I get this error message