Slayf

Problem solved. Thank you so much :)

No, currently only the October license is in use, which I will change when the problem is resolved. Currently on 2 of my 3 machines, use the key requiring renewal in July 2025.

Yes I dissociated the key on Android, so no more problem for that, I leave it aside. On the other hand, yes, I renewed this same key on April 3 for 3 machines, for 1 year. I had already sent an email to support but no response. And yes I also have two other keys that I wanted to replace with the one I renewed to coordinate the expiration dates and have the same license key. And thanks for the helping hand ^^

Well... I dissociated the key from my Mobile application, but I can't re-enter it even if I click at the top right ("Already purchased?") This takes me back to the beginning...

I have a 20 character key by entering the "-" I entered my email address and received the summary, except the last active key indicates one user, instead of three and the expiration date is not the correct one....

I don't understand what the links are for, I have already tried to enter the license key, but the expiration date of my license is not the correct one, so my renewal via the Play store is canceled and I cannot use the app on my phone anymore.

Ok thank you. I hear that when I enter the key, at least it is the same key that was renewed, nothing happens, the expiration date displayed remains the same before the renewal, even if I enter the key again. Expiry date in July 2024, instead of July 2025.

Hello, I renewed the key on my PC with the renewal offer that CCleaner offered me, it is the same key, I received the email, and it is indeed a key PC, Android, MAC for 3 machines, valid for 1 year. But seeing that the renewal had no effect, I re-entered the key, but nothing happened... Key purchased on April 3.

This is the first email I sent to support on April 4.... Good morning, Yesterday evening I renewed my license key via the offer offered to me by CCleaner on my computer, so I bought/renewed this key, it should have expired in July 2025, but looking on my computer I see that my key is still active until July 2024.... I put my activation key back to CCleaner on the computer, but nothing happens.... This same key is basically a license purchased with the Play Store, but here I renewed it on the computer and it is the same license number. Here is my reference listed on the email: {removed for the users security} While waiting for a quick response from you, I wish you a pleasant day. Kind regards, Florian. 2nd email sent on April 13 and still no response.... Good morning... I still haven't had a fix for my problem. After-sales service non-existent... To take 40€ on the other hand.... CCleaner is no longer what it was... Also we pay 40€ to have the drivers updated, but it's funny to see that Windows Update offers the drivers update, while CCleaner does not detect updating the driver during an analysis...