portland

The bold text is a Cut and Paste from the email I received and the "Manage Subscription Portal" link they sent me worked fine. I am a PRO user if that makes any difference

An UPDATE that may help others I raised a support form and had a very helpful reply, within an hour, from the Philippines, see the bold text below Apologies, at this current time the Manage Subscription Portal in CCleaner App and CCleaner webpage is no longer available. That's why even if you put your correct details on it, the page is no longer working and has an error. In the future, we plan to implement a centralized account that will allow our customers to manage everything applicable to the license, purchase, and account. They even generated me a link so I can access the "Manage Subscription Portal" of my account. So the lesson is don't use the email support simply raise a support form, they answer that. I wonder how many other people have had the same issue as me and been frustrated by not being able to access their Manage My Subscription Portal, surely a message on the log in to the Manage My Subscription Portal stating that it is currently unavailable would save a lot of customer frustration.

I found out how the raise a support form and have a raised my issue.

Thank you for the reply and the suggestion. I do wonder if the simplest of solutions might be CCleaner support engaging me in a few emails. I have used CCleaner, I now use the PRO Version, for quite some time but the lack of response to my issue does make me wonder if I should really bother trying to renew or just find another solution. You mentioned a support form, how do I raise one of these, I am happy to give it one more attempt via a support form. Your assistance is appreciated

Thank you for the reply. I emailed support@ccleaner.com, I did get an automated reply for all 3 of my emails but no solution to my issue My subscription is due shortly and my card details have changed so no auto renewal !!!

Hi I am try to access my CCleaner account I have entered my email address and cut and pasted to reference number but it doesn't work. I have sent 3 email to support requesting help but have not received a reply, can anyone suggest how I can gain access to my account. Thank you

Hi I am trying to gain access to my account but it does not work I have sent 3 emails to CCleaner support desk without any reply, is there any other way I can resolve the issue. I have entered my email address and cut and pasted my CCleaner reference number.