Lindsay Porter

FYI I received the license key overnight and CCleaner is now active. Just a shame that it took 10 days to get the license key.

Thanks Dave, I do appreciate the response. The old license had expired in May 2023. I've only got around to renewing it. All I did here was run CCleaner Professional and clicked on the "Renew License" button. All the emails I sent were replies/followups to the first one. Thanks!

18 October 2023: I purchased CCleaner PC Professional. Payment was made and I received the confirmation email with my reference number and invoice. The confirmation email indicated there will be a slight delay in the delivery of my license key which should be resolved within 1-2 workday. No issues there, technical problems do occur. 20 October 2023: Still no license key so completed online form: Contact Form (ccleaner.com) and received an automated response. 22 October 2023: Still no license key or response from CCleaner. Sent an email to support@ccleaner.com 22 October 2023: Did a license lookup CCleaner.com - License Lookup where I can see expired or disabled licenses. I don’t see the license key for my renewed subscription. 23 October 2023: Still no license key or response from CCleaner. Sent an email to support@ccleaner.com 24 October 2023: Still no license key or response from CCleaner. Sent an email to support@ccleaner.com 25 October 2023: Still no license key or response from CCleaner. Sent an email to support@ccleaner.com 26 October 2023: Still no license key or response from CCleaner. Sent an email to support@ccleaner.com 27 October 2023: Still no license key or response from CCleaner. Sent an email to support@piriform.com and support@ccleaner.com I also reviewed Trustpilot, CCleaner Reviews | Read Customer Service Reviews of www.ccleaner.com (trustpilot.com), and people are reporting the same issue. The response from CCleaner is either “We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please send us an email to support@ccleaner.com. We can help. Thank you.” OR “We appreciate you taking the time to share your feedback with us. We apologize for any difficulties you may be experiencing. We would like to investigate this matter further. Kindly send us a message to our team through chat or phone by visiting https://support.piriform.com/hc/en-us. We are here to assist you. Thank you.” I’ve done both and just not getting any response. Has anyone else encountered this issue? I’m at a loss as what to do.