I sent two requests for help with my account. The first 10 days ago, received an automatic email with a number saying that I would get a reply within 48 hours. When I didn't get this I sent another. Still no reply, so I have asked to cancel my account and get a refund, This was 4 days ago. I believed the promise that there would be a response within 48 hours, if indeed it will take weeks, plesae say so. A very bad performance, I still want to cancel my account as it is unusable. whne will I get some feedback?
