Richgid65

I'd like to add to this too. I was set up with auto extension - I was able to disconnect it with my last subscription but the new one has automatically put me on auto extension without the button to deactivate it. I saw this thread and clicked on the link to write to your support but for some bizarre reason I get the message at the bottom of the page saying 'Hmm... we think you might be a robot. Please refresh the page and try again.' I've tried three times and cannot see how the page comes to that conclusion. It's not a particularly good look for computer safety company to make a mistake that encourages people paying without their realising it nor having a security system that easily picks up false positives and denies people access to your team. I'd appreciate some advice on this please