Alfed Granda

Thank you Lawrence for removing the auto extension. Also, I must have deleted the 8/9 notification for renewal from Cleverbridge thinking it was spam. All is good now. Al

Hi, thanks for the info and blacking out my info. Yes, I have sent other emails. I'll wait until end of next week. No, I didn't know I can transfer CC to another laptop. I'm going to wait until the Spring for that. Thanks again. Al

Hi, I signed up for CCleaner Pro on 10/9/22 for one year after using the basic version for years. I did not know I was set up for auto enrollment. My credit card was charged on 9/9/23 without any email notification. I don't plan on keeping this laptop for another year, but decided to keep CC Pro until I buy a new one. I am unable to remove auto extension by way off the app. I have entered the license key and it is valid and current but when I press manage my license, nothing comes up. All I get is the attached screen. I have emailed support, but have not had a response after three days. I do not have the original email from a year ago. Can anyone help? Thanks, Al