[Issue with a purchase]

Almost another week has gone by and I have heard nothing.  What should I do?  

 

 

[Issue with a purchase]

I sent in an email to the support address a few days ago and haven't heard a peep.  What is the expected wait time?

 

[Issue with a purchase]

Was a legit email.  I also get it as a pop up when I go to check my license.

 

[Issue with a purchase]

Here are my ref#s

 

 

[Issue with a purchase]

I received an email stating that my license was expiring soon and CCleaner was promoting a 2 year deal w/ a $40 cashback.  I went ahead and did the purchase through paypal, using my bank account, and received an error saying that the purchase did not go through.  I tried again using paypal with my credit card with the same message.  I then tried using the direct payment option and it "seemed" to go through.  Now I have looked at my bank and see there is a $150 purchase on paypal and another on my credit card.  My license is not update via the ccleaner program (expiring in November) and says it will auto renew.  I have also received no emails showing anything was actually purchased.  How do I go about rectifying this? 

 

Cheers