xxWxx Posted April 28, 2015 Share Posted April 28, 2015 Downloaded the ccsetup505 from Piriform site and ran. After deselecting desktop-shortcut and both Recycle-Bin options, clicked "Next". "Next" widget went dim, window displayed no information and the setup stalled. The only functions working were "Back" and the "X" to terminate the setup. Tried several times, even downloaded another ccsetup505 from download.cnet.com with the same result. Both setup files read as 6.18M. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 28, 2015 Moderators Share Posted April 28, 2015 Are you renaming the installer file to ccleaner.exe? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
xxWxx Posted April 28, 2015 Author Share Posted April 28, 2015 Why would I, or should I rename the installer file when I never had to do so before? In any case, renaming an application does not affect the way it executes, that is solely determined by its code. As I mentioned the program does run up to the point it requests the installation customizations, then it stalls. Link to comment Share on other sites More sharing options...
dvdbane Posted April 28, 2015 Share Posted April 28, 2015 try use ccleaner slim installer https://www.piriform.com/ccleaner/builds Link to comment Share on other sites More sharing options...
xxWxx Posted April 28, 2015 Author Share Posted April 28, 2015 dvdbane: What's the difference between the "Slim" and "Standard" installers? Link to comment Share on other sites More sharing options...
dvdbane Posted April 28, 2015 Share Posted April 28, 2015 Slim (no Google offer) this problem might happen because your av/security software blocked ccleaner installer from displaying the offer Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 28, 2015 Moderators Share Posted April 28, 2015 Why would I, or should I rename the installer file when I never had to do so before? In any case, renaming an application does not affect the way it executes, that is solely determined by its code. As I mentioned the program does run up to the point it requests the installation customizations, then it stalls. Some people do and ccleaner installer attempts to clise all ccleaner.exe processes (this is actually a common reason for the issue you described) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
xxWxx Posted April 28, 2015 Author Share Posted April 28, 2015 dvdbane - "Slim" worked! Thanks for the reasonable explanation of the problem. Link to comment Share on other sites More sharing options...
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