penguinvitamins2 Posted October 30, 2022 Share Posted October 30, 2022 Hi Support When trying to active CCLeaner on Mac Ventura (MacOS 13), I get the following error: "Please make sure you're connected to the Internet and try again" (Screenshot attached, license key redacted) No VPN software running. I can browse to the Internet, receive email, sync Office apps etc. (i.e. I get the error while I had my browser open to your community site) I tried various different wired and wireless connections License key starts with a P I don't have CCleaner installed on another PC I downloaded the pro version from this link:https://www.ccleaner.com/go/get_ccmacpro and installed the M2 Mac Air. It currently displays "Free version" Hope you can assist. It was working on Monterey on a Macbook Air M1 I used to own (Now replaced with the above M2 Air and OS upgraded to Ventura. Thanks and Regards Link to comment Share on other sites More sharing options...
Guest johnccleaner Posted November 1, 2022 Share Posted November 1, 2022 Please get in contact with our support team via the Contact Us form located here: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 or by emailing support@ccleaner.com directly on this matter. You're using an older, legacy CCleaner bundle key, it looks like, which will not work in CCleaner for Mac (or Android); our support team should be able to get that updated to a new key that will work, however. Link to comment Share on other sites More sharing options...
Yadah37 Posted December 9, 2022 Share Posted December 9, 2022 I too purchased CCleaner for mac and it remains in the free version as in the issue above, I have contacted support and they gave me a canned response telling me how to activate which I have done repeatedly before and after their response to no avail, shows activated, run it once and it doesn’t do any of the pro functions and I have been mailing them since and no response, all I. Can think of is I want my money back. Quote Link to comment Share on other sites More sharing options...
penguinvitamins2 Posted December 10, 2022 Author Share Posted December 10, 2022 A few days after I posted this issue, Support reached out to me to log a ticket on their support page. I did and they provided me a seperate Mac license (I have a Pro license). All working now on my Mac M2 Air and Ventura latest. Maybe relog a ticket and refer this response. Hope you come right Link to comment Share on other sites More sharing options...
Yadah37 Posted December 10, 2022 Share Posted December 10, 2022 I have reached out to their support and received one cans response pointing to a default how to input your license key response and since then for the past couple weeks I have been messaging their tech support people and received no further response from them. It is like they have my money now it no longer matters wether or not the program actually works or not. Link to comment Share on other sites More sharing options...
Guest Andrei CCleaner Posted December 12, 2022 Share Posted December 12, 2022 On 10/12/2022 at 14:20, Yadah37 said: I have reached out to their support and received one cans response pointing to a default how to input your license key response and since then for the past couple weeks I have been messaging their tech support people and received no further response from them. It is like they have my money now it no longer matters wether or not the program actually works or not. Can you please provide your ticket number to us so we could send this to our team to investigate your situation ? Link to comment Share on other sites More sharing options...
Yadah37 Posted December 12, 2022 Share Posted December 12, 2022 369434480 Link to comment Share on other sites More sharing options...
Guest Andrei CCleaner Posted December 14, 2022 Share Posted December 14, 2022 On 12/12/2022 at 11:25, Yadah37 said: 369434480 That is not the ticket number but we've found it anyway on our platform and our team will send you a reply soon. Link to comment Share on other sites More sharing options...
Yadah37 Posted December 26, 2022 Share Posted December 26, 2022 Feedback - it is now a month and I still have no resolution Link to comment Share on other sites More sharing options...
Guest MeganCCleaner Posted January 5, 2023 Share Posted January 5, 2023 Hi @Yadah37 To help us investigate further, can you please send us your log files from CCleaner Mac, using the following steps? Open CCleaner & attempt to activate the license, allowing it to fail From the Menu Bar, click Help > Send Feedback Complete the submission form > click Send Link to comment Share on other sites More sharing options...
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