Aredainu Posted July 23, 2022 Share Posted July 23, 2022 I payed for the upgrade, but the app doesn't recognise that. It shows ads and asks me to upgrade again, which leads to an error message, because obviously, I already did! I want the app to work, but of that's not possible, I want a refund. Link to comment Share on other sites More sharing options...
Guest johnccleaner Posted August 9, 2022 Share Posted August 9, 2022 We have an article full of steps that you can attempt to restore the purchase, located here: https://support.piriform.com/hc/en-us/articles/360000247472 If the steps in this article do not take care of the matter, please contact our support team via the Contact Us form located here: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 or by emailing support@ccleaner.com directly and we'll be happy to investigate further. Link to comment Share on other sites More sharing options...
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