johnp57 Posted June 24, 2022 Share Posted June 24, 2022 Description Faulting application name: CCleaner64.exe, version: 6.1.0.9825, time stamp: 0x62a87b55 Faulting module name: ntdll.dll, version: 10.0.19041.1741, time stamp: 0x77755782 Exception code: 0xc0000374 Fault offset: 0x00000000000ff249 Faulting process id: 0x2480 Faulting application start time: 0x01d887b7ef991a42 Faulting application path: C:\Program Files\CCleaner\CCleaner64.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 6415d673-d944-45c9-8fa1-444b7a9a152a Faulting package full name: Faulting package-relative application ID: `My name is Ozymandias, King of Kings:Look on my works, ye mighty, and despair!'Nothing beside remains. Round the decayOf that colossal wreck, boundless and bare,The lone and level sands stretch far away". Link to comment Share on other sites More sharing options...
Guest MeganCCleaner Posted June 27, 2022 Share Posted June 27, 2022 Hi @johnp57 First of all, I am sorry to hear of how CCleaner immediately crashes upon being opened. Our support team would like to investigate further. Do they have permission to contact you via email, using the same address registered to your forums account? Link to comment Share on other sites More sharing options...
sealouse Posted June 29, 2022 Share Posted June 29, 2022 I'm getting the same thing. Faulting application name: CCleaner64.exe, version: 6.1.0.9825, time stamp: 0x62a87b55 Faulting module name: CCleaner64.exe, version: 6.1.0.9825, time stamp: 0x62a87b55 Exception code: 0xc0000409 Fault offset: 0x0000000000d7c5e5 Faulting process id: 0x41fc Faulting application start time: 0x01d88b64b5ea6df1 Faulting application path: C:\Program Files\CCleaner\CCleaner64.exe Faulting module path: C:\Program Files\CCleaner\CCleaner64.exe Report Id: 2f91850c-4b6d-41c0-81d5-adefa1902e01 Faulting package full name: Faulting package-relative application ID: Link to comment Share on other sites More sharing options...
Guest MeganCCleaner Posted June 29, 2022 Share Posted June 29, 2022 Hi @sealouse Thanks for letting us know of how you are encountering the same problem. We are eager to investigate this further; do we have permission to contact you via email? Link to comment Share on other sites More sharing options...
sealouse Posted June 30, 2022 Share Posted June 30, 2022 Sure Link to comment Share on other sites More sharing options...
Guest MeganCCleaner Posted June 30, 2022 Share Posted June 30, 2022 @sealouseThanks for letting me know. We will contact you now and our email will be sent from support@ccleaner.com. Link to comment Share on other sites More sharing options...
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