KB7GP Dave Posted February 9, 2022 Share Posted February 9, 2022 I use Vivaldi, Edge, and Chrome. At one time or another Kamo will pop up advising me to close and restart one of those browsers. This will also happen while I am in the browser it is advising me to close and restart to complete. It is driving me crazy. Seems every 5 minutes or so that popup shows itself. Is there any way I can "mute" that notification pop up? Thank you any help. Dave Windows 10 latest updates on all. Link to comment Share on other sites More sharing options...
Guest Azra CCleaner Posted February 10, 2022 Share Posted February 10, 2022 Hi @KB7GP Dave This doesn't sound quite right, can you please contact our support at support@ccleaner.com and to help us investigate further, can you send us the Kamo log file (ErrorLog_[date].txt) located in C:\Program Files (x86)\Kamo\Support\Log ? If they exist, please also send the also send the following Kamo log files, which are located in C:\Program Files (x86)\Kamo: debug.log install.log lil.log lilApp.log lilAppInitialize.log lilPrivacyAppInitialize.log Link to comment Share on other sites More sharing options...
KB7GP Dave Posted February 11, 2022 Author Share Posted February 11, 2022 I found the three attached files. Was not able to locate these files in C:\Program Files (86): debug.log, install.log, lilApp.log, iliPrivacyAppinitialize.log I can't seem to catch the splash screen for a "snip"... When I go to launch the app, the screen goes away.] Dave KB7GP Robinson ErrorLog_20220205_0.txt lil.log lilAppInitialize.log Link to comment Share on other sites More sharing options...
Guest MeganCCleaner Posted February 22, 2022 Share Posted February 22, 2022 Hi @KB7GP Dave Thanks for providing the log files. We suspect this could be attributed to the "Browser cleanup" feature of Kamo. To verify that, would you be willing to temporarily disable the "Browser cleanup" feature, using the following steps? Open Kamo > click on the "Browser cleanup" tile Click on the "MODIFY" button(s) Move the automatic cleanup switch to the left, to the "Off" position Afterwards, please monitor the situation to see if you continue to receive frequent requests to close the browsers, or not. Link to comment Share on other sites More sharing options...
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