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Ccleaner won't start cleaner proccess, stuck at 0%


Robert Rezek

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CCleaner for Mac 1.18.30 won't start cleaner proccess, stuck at 0%. Antivirus Cylance safe list file edited and CCleaner file  com.piriform.ccleaner.CCleanerAgent added to the safe list.

Still no avail.

Any help?


Mac OS 10.15.7 Catalina
Thanks Robert

 

Screenshot 2021-04-05 at 16.46.07.png

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Guest johnccleaner

Have you looked into the topic that was filed shortly before this one: 

We've also had some users reporting that simply allowing the software some time to run in this state will allow it to finish - this is one of the things that we're looking into ahead of the CCleaner for Mac 2.0 project.

I also see that this is the Professional version of the software; please feel free to get in touch with our support team by emailing support@ccleaner.com to inquire further about this matter.

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