Bryanlky Posted November 15, 2020 Share Posted November 15, 2020 It has been confirmed that it happened on multiple computers. Problem details as below: Description Faulting Application Path: C:\Program Files\CCleaner\CCleaner64.exe Problem signature Problem Event Name: APPCRASH Application Name: CCleaner64.exe Application Version: 5.74.0.8198 Application Timestamp: 5faae541 Fault Module Name: CCleaner64.exe Fault Module Version: 5.74.0.8198 Fault Module Timestamp: 5faae541 Exception Code: c0000005 Exception Offset: 0000000000d68253 OS Version: 10.0.18363.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 6bac Additional Information 2: 6bac26dc84dd1ec6cca94deb97601fbe Additional Information 3: 1273 Additional Information 4: 1273e6c4791b8960be282fa7f0bcf51c Thanks Link to comment Share on other sites More sharing options...
Arbycee Posted November 15, 2020 Share Posted November 15, 2020 Can't provide the level of detail as above, but CCleaner (same version) all of a sudden is unable to complete a cleanup using the "health Check". It slowly creeps up to about 66% progress, then simply closes. If I re-run the scan it finds the same number of tracking cookies and files to clean up, so it isn't doing anything. If I do a Custom Clean it appears to work. PC, running Chrome browser. Problem first noticed 11/14/2020 Link to comment Share on other sites More sharing options...
Bryanlky Posted November 16, 2020 Author Share Posted November 16, 2020 When the health Check is complete, choose to exit Ccleaner. Windows diagnostic apps are forced to close. It may be that the program task cannot be closed normally. Link to comment Share on other sites More sharing options...
1321Hero Posted November 17, 2020 Share Posted November 17, 2020 (edited) Same crashing happening here, running Win 10 Pro, 64-bit, v1909. It crashed once the first day I updated to this version, 4 times the next day and once already today. I only use the Custom Clean option, rather than the Health Check option. My error list (below) is identical to the one Bryanlky posted in the OP: Description Faulting Application Path: C:\Program Files\CCleaner\CCleaner64.exe Problem signature Problem Event Name: APPCRASH Application Name: CCleaner64.exe Application Version: 5.74.0.8198 Application Timestamp: 5faae541 Fault Module Name: CCleaner64.exe Fault Module Version: 5.74.0.8198 Fault Module Timestamp: 5faae541 Exception Code: c0000005 Exception Offset: 0000000000d68253 OS Version: 10.0.18363.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 6bac Additional Information 2: 6bac26dc84dd1ec6cca94deb97601fbe Additional Information 3: 1273 Additional Information 4: 1273e6c4791b8960be282fa7f0bcf51c Extra information about the problem Bucket ID: c29e3a4e99144e6b03371bae481a95f0 (1384605845787678192) Edited November 17, 2020 by 1321Hero Link to comment Share on other sites More sharing options...
Arbycee Posted November 17, 2020 Share Posted November 17, 2020 Mine has since completed cleaning successfully 2X, but VERY slow (2 minutes to delete 300 cookies and delete 30 MB of files). Link to comment Share on other sites More sharing options...
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