Jump to content
CCleaner Community Forums

Ccleaner ver5.74.0.8198 Stopped Working Issued


Recommended Posts

It has been confirmed that it happened on multiple computers. Problem details as below:

Description
Faulting Application Path:    C:\Program Files\CCleaner\CCleaner64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    CCleaner64.exe
Application Version:    5.74.0.8198
Application Timestamp:    5faae541
Fault Module Name:    CCleaner64.exe
Fault Module Version:    5.74.0.8198
Fault Module Timestamp:    5faae541
Exception Code:    c0000005
Exception Offset:    0000000000d68253
OS Version:    10.0.18363.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    6bac
Additional Information 2:    6bac26dc84dd1ec6cca94deb97601fbe
Additional Information 3:    1273
Additional Information 4:    1273e6c4791b8960be282fa7f0bcf51c
 

Thanks

 

Link to post
Share on other sites

Can't provide the level of detail as above, but CCleaner (same version) all of a sudden is unable to complete a cleanup using the "health Check". It slowly creeps up to about 66% progress, then simply closes. If I re-run the scan it finds the same number of tracking cookies and files to clean up, so it isn't doing anything. If I do a Custom Clean it appears to work.

PC, running Chrome browser.  Problem first noticed 11/14/2020

Link to post
Share on other sites

Same crashing happening here, running Win 10 Pro, 64-bit, v1909.  It crashed once the first day I updated to this version, 4 times the next day and once already today. 

I only use the Custom Clean option, rather than the Health Check option.  My error list (below) is identical to the one Bryanlky posted in the OP:

Description
Faulting Application Path:    C:\Program Files\CCleaner\CCleaner64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    CCleaner64.exe
Application Version:    5.74.0.8198
Application Timestamp:    5faae541
Fault Module Name:    CCleaner64.exe
Fault Module Version:    5.74.0.8198
Fault Module Timestamp:    5faae541
Exception Code:    c0000005
Exception Offset:    0000000000d68253
OS Version:    10.0.18363.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    6bac
Additional Information 2:    6bac26dc84dd1ec6cca94deb97601fbe
Additional Information 3:    1273
Additional Information 4:    1273e6c4791b8960be282fa7f0bcf51c

Extra information about the problem
Bucket ID:    c29e3a4e99144e6b03371bae481a95f0 (1384605845787678192)

 

Edited by 1321Hero
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...