Brian Foulger Posted November 13, 2019 Share Posted November 13, 2019 I purchased ccleaner yesterday my money went through ok. but when I try to install the program it starts to download then stops and I have to restart but then the same thing happens again, how do I download ccleaner. thank you Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 13, 2019 Moderators Share Posted November 13, 2019 Try the Slim build from here, then when installed do Options..About then enter your key. https://www.ccleaner.com/ccleaner/builds If you still have a problem, post back with details of you Operating system and what security software you use. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Brian Foulger Posted November 13, 2019 Author Share Posted November 13, 2019 12 minutes ago, hazelnut said: Try the Slim build from here, then when installed do Options..About then enter your key. https://www.ccleaner.com/ccleaner/builds If you still have a problem, post back with details of you Operating system and what security software you use. Hi hazelnut, should have said I purchased ccleaner professional all I get when I try ti install the program is it starts to download then stops and I get the message abort download Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 13, 2019 Moderators Share Posted November 13, 2019 6 minutes ago, Brian Foulger said: Hi hazelnut, should have said I purchased ccleaner professional all I get when I try ti install the program is it starts to download then stops and I get the message abort download Is that even when trying to install Slim Build ? You can turn the Slim Build into CC Pro by entering you key where I said above. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Brian Foulger Posted November 13, 2019 Author Share Posted November 13, 2019 15 minutes ago, hazelnut said: Is that even when trying to install Slim Build ? You can turn the Slim Build into CC Pro by entering you key where I said above. Gave it a try with no luck, will try again later Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 13, 2019 Moderators Share Posted November 13, 2019 Are you getting an error message when the install fails? If you are then letting us know what that message says will help work out what the problem is. *** Out of Beer Error ->->-> Recovering Memory *** Keep getting logged out of websites? See this link: https://community.ccleaner.com/topic/67601-saved-passwords/#comment-349999 Wondering about why some files come back after cleaning? See this link: https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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