tsevers0n Posted June 18, 2018 Share Posted June 18, 2018 Can someone tell me the email for support so I can contact them? I am not tech savvy with windows 10 or CCleaner. Long-time CCleaner Pro user and today I could not access CCleaner. I am using Windows 10 Professional. I could not start CCleaner at all. So I found my old disc, uninstalled the non-working CCleaner and attempted to install CCleaner from the disk I had. I hit an error saying I could not install CCleaner on this PC and I needed to acquire an updated version of CCleaner. I went to the Piriform web site and attempted to log in and the web site did not recognize my email address. I only have 2 email addresses and I neither of them worked. I created a new account and I now have no idea how to get an updated CCleaner Professional version downloaded. I have not found an email address for support so I am posting this message on this forum. Thanks for your help. Link to comment Share on other sites More sharing options...
Moderators mta Posted June 18, 2018 Moderators Share Posted June 18, 2018 your issue has been forwarded to the Admin team by another Moderator, hopefully you will hear back from them soon. I suspect your CD version of CC is old and Windows 10 is blocking it due to it's age or version incompatibility. get the latest version from here; https://www.piriform.com/ccleaner/builds install that and plug in your license key to convert it from the Free to the Professional version. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted June 20, 2018 Admin Share Posted June 20, 2018 Hi tsevers0n, If you could email us at support@CCleaner.com so we can look into this for you. Thanks Link to comment Share on other sites More sharing options...
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