winners Posted February 6, 2013 Share Posted February 6, 2013 Please help ihave downloaded CC 4.0 but it will not install from about 5-10%. i have tried muliple times- i run on windows 7 64 bit and ie 8, i have also tried with firefox without success Link to comment Share on other sites More sharing options...
Moderators mta Posted February 6, 2013 Moderators Share Posted February 6, 2013 there is no version 4 of CC, latest is 3.27.1900 make sure you are downloading from the official Piriform website. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
winners Posted February 6, 2013 Author Share Posted February 6, 2013 thanks for the reply i saw that the CC panel said 3.27 but the redirection for the download sends you to filehippo site for the download and there it says 4.00 Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 6, 2013 Moderators Share Posted February 6, 2013 Try installing the slim build from here and see if it works for you. http://www.piriform....ccleaner/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
winners Posted February 6, 2013 Author Share Posted February 6, 2013 thanks again for the reply yes that link allowed me to complete the installation- obliged do you know why the other link failed ? Link to comment Share on other sites More sharing options...
winners Posted February 6, 2013 Author Share Posted February 6, 2013 so sorry hazelnut i made the error of hitting the installer which downloaded but the slim build has done the same stuck at the 5-10% mark Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 6, 2013 Moderators Share Posted February 6, 2013 Is there any way you could perhaps do a screenshot of what the page looked like where it said ccleaner 4 and post it here? You will need to press the 'more reply options' button to be able to attach a screenshot. Or you could just post a link to it via an image hosting site. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 6, 2013 Moderators Share Posted February 6, 2013 In addition to what I asked above, I see we posted at the same time and now you say the install failed at 5%. What error message does it give? Have you tried right-click run as admin on the installer? What anti-virus/security software do you use, could it be blocking the install? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
nodles Posted February 6, 2013 Share Posted February 6, 2013 Which redirection? Where did you download CCleaner originally? There's not v4 of CCleaner yet. Though the latest version is 4.00MB in size. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 6, 2013 Moderators Share Posted February 6, 2013 Just had another thought, I block ccleaner (and any program) through my firewall from calling home. CCleaner does this on install to check if you are installing the latest version, I I have to wait 20 seconds or so sometimes untill the installer realises it cannot call out and just gives up and installs anyway. Are you waiting a while before you give up? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
winners Posted February 6, 2013 Author Share Posted February 6, 2013 as requested no i have the same mcafee firewall i have had for years and i have never had this problem with CC cleaner before the space bar sticks on the 5-10% mark - there is no message Link to comment Share on other sites More sharing options...
winners Posted February 6, 2013 Author Share Posted February 6, 2013 sorry i see the screenshot has picked up my second screen Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 6, 2013 Moderators Share Posted February 6, 2013 The number 4 is indeed the size of the installer as member nodles pointed out, not the version number. It is 4MB (megabytes) Sorry but I cannot quite make out what it says at the bottom of the screen, does it say it is downloading the pro version? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
winners Posted February 6, 2013 Author Share Posted February 6, 2013 i tried to see if the professional version would install and yes it would but still not the basic version-- thanks for putting me right about the version number-- as you can see i am no techie Link to comment Share on other sites More sharing options...
winners Posted February 6, 2013 Author Share Posted February 6, 2013 good to see i am tlking to good old yorkshire lass-- i am in the USA but originally from Cardiff-- by the way we will beat you next Saturday Link to comment Share on other sites More sharing options...
Moderators Andavari Posted February 6, 2013 Moderators Share Posted February 6, 2013 filehippo site for the download and there it says 4.00 It reads as 4.00MB for the download size. Link to comment Share on other sites More sharing options...
winners Posted February 6, 2013 Author Share Posted February 6, 2013 yes thank you -- Hazelnut has put me right, but it doesn't cure the problem Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 6, 2013 Moderators Share Posted February 6, 2013 Have you tried installing it while in safe mode? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
winners Posted February 6, 2013 Author Share Posted February 6, 2013 hello sorry away from the computer i will try in the moring- i have to leave now--i iam very gratefulfor your help Link to comment Share on other sites More sharing options...
Moderators DennisD Posted February 7, 2013 Moderators Share Posted February 7, 2013 I'll just throw another suggestion in as it hasn't been mentioned yet. Have you tried to uninstall the previous version yet? If the current install is corrupt for whatever reason, it may be preventing the new one. A new install can overwrite corrupt files, but not always. If installing in Safe Mode fails it may be worth trying to uninstall first, or even clearing out the CCleaner programs folder manually if you can't. If you try this, you can first save all your settings quite easily by going to "Options\Advanced" and check the "Save all settings to INI file" box, and then copy the "ccleaner.ini" file from CCleaners programs folder to a safe location. When you eventually get CCleaner installed, just copy the INI file back to the CCleaner folder. Just a thought EDIT: This might seem like a daft question, but it is the actual install which is sticking at 5% isn't it, and not the download process? Link to comment Share on other sites More sharing options...
Moderators Andavari Posted February 7, 2013 Moderators Share Posted February 7, 2013 (edited) There's still this pinned topic I did years ago that may give a clue on how to update, take special note of using the Portable version to update an Installed version. Edited February 7, 2013 by Andavari Link to comment Share on other sites More sharing options...
winners Posted February 7, 2013 Author Share Posted February 7, 2013 good morning wonders- safe mode has done the trick thank you all who helped Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 7, 2013 Moderators Share Posted February 7, 2013 Glad hear all is well now Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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