Program Will Not Install

[Buff]

I've been running CC for several months in Vista. Suddenly the shortcut would not function nor could I start the program from the start menu. I deleted everything, downloaded the latest version several times, from different sources and using different browsers, but it will not install. I have read and followed the instructions listed in a previous post by someone who had a similar problem,e.g Visual Basic and running the program as Administrator. What do you suggest I do next???

[davey]

I've been running CC for several months in Vista. Suddenly the shortcut would not function nor could I start the program from the start menu. I deleted everything, downloaded the latest version several times, from different sources and using different browsers, but it will not install. I have read and followed the instructions listed in a previous post by someone who had a similar problem,e.g Visual Basic and running the program as Administrator. What do you suggest I do next???

Hello Buff,

That someone replying may have been me.

Of course the first question I am going to ask is Did you reboot after downloading that software from MS ?

It is necessary or the install of CCleaner will not work.That is if you got the same message.

 

What message exactly do you get along with any error code?

 

EDIT

You said that you "deleted" everything.

Is that correct or did you "uninstall" CCleaner?

Is anything at C:\Program Files\CCleaner?

What is in your Recycle Bin?Save anything related to CCleaner.

This may seem strange.Download Recuva if you can. http://www.recuva.com/download

EDIT

 

 

The following info will help others to possibly come up with a solution.

These answers help to evaluate the problem.Just fill in the answers next to the questions?

 

Provide a list of your CCleaner.ini file.( Tick option for Save settings to INI file at Options > Advanced then close CCleaner.This file will be created in C:\Program Files\CCleaner folder.)

 

Are you running with Administrator privileges.

 

CCleaner version ?

 

OS,edition ,32bit or 64bit and version ?

 

Browsers and ver.?

 

Security software and ver?

 

Other data you think might be relevant?

 

What did you do and then what happened?

 

Thanks,

davey

Don't forget a new update to the CCleaner Guide came out Feb. 06,2008.

http://forum.piriform.com/index.php?showtopic=1504 Bookmark it and save in your Favorites.

 

Thanks for taking your time to make a report.

 

After filling out the answers above post back your reply then run some security scans.

Edited May 15, 2008 by davey