asm Posted April 7, 2008 Share Posted April 7, 2008 My cd/dvd was erased after I downloaded CCleaner. I used it and it was supposed to be safe. Now I can't use my dvd/cd drives. I read on other forum answers that I can fix it somehow, but it was very confusing and said that I need to uninstall other programs that used cd/dvd and I did not have a clue which programs did that. I think I have at least 5 kinds of programs like that. I don't know. Anyway, also, it gave such a long drawn out solution, I had no idea what to do next and it didn't explain anything at all. I am just a stay at home mom that wanted to get the junk off the computer. Link to comment Share on other sites More sharing options...
Humpty Posted April 7, 2008 Share Posted April 7, 2008 Did you lose your cd drive after a file or reg cleanup? If it was a reg cleanup can you restore from the backup if made or maybe try a system restore to before the prob? Also check in services that the "Shell Hardware Detection" service is set to auto and has started. Start - Run - Type services.msc Link to comment Share on other sites More sharing options...
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