OneofGodskids Posted April 3, 2008 Share Posted April 3, 2008 I just used CCleaner today. My Cd drive was working fine. Now it is not working at all. I don't even get any error messages when I put a cd in. It just does nothing. When I go to the device manager I do see the cd/dvd drive but it has a circle with the exclamation point. I have uninstalled and reinstalled this device. I have also tried updates but there are none. Iknow this was CCleaner. Now what do I do. Please don't be to technical. Thanks Link to comment Share on other sites More sharing options...
Tarq57 Posted April 3, 2008 Share Posted April 3, 2008 What checkbox items were ticked when you ran CCleaner, and did you do a "scan for issues" and fix any of those? More importantly, if you scanned for issues (registry cleaning) and fixed any, did you make (or let CCleaner make) a backup? If so, that would be a good place to start. Link to comment Share on other sites More sharing options...
amhoyle Posted April 3, 2008 Share Posted April 3, 2008 I assume you are using Windows XP? I had what seems to be the exact same problem, my CD drive in XP disappeared unexpectedly. Not sure if it was CCleaner that caused it though. Uninstalling and reinstalling the drivers failed to solve it too. Possible solution I'll try to be as simple as possible but it is a complicated thing to explain: Where you get the yellow exclamation mark in Device Manager, right click and select Properties. Under general tab see if the error code is any of 31,32,19,39 or 41. If it is this may help: http://support.microsoft.com/default.aspx?...Ben-us%3B314060 Do read it fully and backup the registry before taking any action as this is a fix which involves messing with the registry. Also you may have to reinstall any CD/DVD burning software after doing the fix. It worked for me, just follow the Microsoft instructions one at a time, step by step. Hope this helps get it fixed. elyoh Link to comment Share on other sites More sharing options...
OneofGodskids Posted April 4, 2008 Author Share Posted April 4, 2008 Amhoyle, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU! I searched everywhere for a solution! It worked and I am so grateful! Have a fantastic weekend! Tarq57, Thank you also for being willing to help. OneofGodskids Link to comment Share on other sites More sharing options...
amhoyle Posted April 4, 2008 Share Posted April 4, 2008 Glad I could help... Took me 2 days to track that one down when it happened to me - I almost went out and bought a usb external cd/dvd drive!! elyoh Link to comment Share on other sites More sharing options...
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