SteveLV

Not having any response from Cleverbridge/CCleaner Support to emails or a refund request form I raised the matter with Paypal and they resolved the matter in two days. I have had three emails from Cleverbridge and a refund to my Paypal account. A quick perusal of the subject headings in the Community Forum seems to suggest others are having issues with refunds, but I have not looked at any in detail.

Thanks for the heads up for the refund request form. Unfortunately, my request is unable to be done automatically and I have to submit it manually on another form and this I have done, saying the same thing I have done in three emails. I don't see that Paypal will still have the money as it is no different to a bank standing order. Once actioned the money should go straight to the recipient. I will keep you posted.

I accept it was an automatic payment by Paypal (now cancelled) but the money must have been paid to Cleverbridge so why cannot they refund it?

On Jun 27 I took advantage of a special offer and renewed by CCleaner sub by taking out a two year subscription to CCleaner Premium, ref 405171233, for £119.95. Unfortunately, I got confused and did the same on Aug 4 under ref 411374470. This has now been refunded. However, on Fri Sep 8 an automatic payment of £79.95 has been taken from my Paypal account for a 1 year subscription for the same product. The ref is 412209065. Would you please refund this payment as soon as possible. In addition, I am still awaiting my £40 cashback. I have emailed Support twice about this but apart from an automatic response I have heard nothing. Thank you