This has been a long struggle and a huge time waster to be able to use a product as designed and advertised, a product for which I paid, and where I effectively found no support, oh, and which does not work. I have a bill coming for an additional year of “service” in January of 2022, yet I have had no use of the program since I purchased it . . . at a time when they knew it did not work as advertised.
Before anyone asks, CCleaner has been given full disk access and all the privileges suggested without solving anything.
As suggested by the post immediately prior to mine by vincent_cm, I ran CCleaner 1.18.30 from Terminal with the command sudo /Applications/CCleaner.app/Contents/MacOS/CCleaner
It opened fine. No beachball . . . for the first time ever.
When I tried to do some configuration in Options/Cookies it locked up as soon as I clicked on Cookies.
When I tried to uncheck some default boxes under the Cleaner/Applications tab it locked up each time.
Opening it by clicking on the app gives an instant permanent beachball. When I go to another program and let CCleaner settle down, then go back and click anywhere on the GUI or menu, it beachballs again. I can't even access the menu via that method. Each time it requires a “Force Quit” to get out of the program. The “Quit” command doesn’t even work in Activity Monitor.
When opening the application from Terminal, there is a warning error in Terminal.
sudo /Applications/CCleaner.app/Contents/MacOS/CCleaner
2021-10-27 11:17:21.410 CCleaner[20967:3103289] TabMove current tab 26
2021-10-27 11:17:22.995 CCleaner[20967:3103289] TabMove current tab 72
2021-10-27 11:17:29.397 CCleaner[20967:3103289] TabMove current tab 12
2021-10-27 11:17:41.620 CCleaner[20967:3103289] TabMove current tab 18
2021-10-27 11:18:23.040 CCleaner[20967:3103289] *** WARNING: Method convertPointFromBase: in class NSView is deprecated on 10.7 and later. It should not be used in new applications.
More warnings may show up, but for now the program is hung, so I won’t be able to tell:
*** WARNING: Method convertPointFromBase: in class NSView is deprecated on 10.7 and later. It should not be used in new applications.
https://developer.apple.com/documentation/appkit/nsview/1483591-convertrectfrombase
Since I am running macOS Big Sur Version 11.6, which is way past 10.7,
Version 10.7
Lion" (released in 2011)
Version 10.8
Mountain Lion
Version 10.9
Mavericks
Version 10.10
Yosemite
Version 10.11
El Capitan
Version 10.12
Sierra
Version 10.13
High Sierra
Version 10.14
Mojave
Version 10.15
Catalina
Version 11
Big Sur
and since I am not a programmer, but can only “follow the trail,” so to speak, I am left to surmise a problem with the programming and software testing process. The warning in Terminal clearly shows a warning regarding programming that is not fully compatible with any version of Big Sur, or even with any macOS versions beginning with “Lion” in 2011.
I have run EtreCheckPro and found over 80 crashes in the last seven days. With all the crashes, CCleaner is most likely responsible for performance issues on this machine. I didn’t keep the original EtreCheckPro report, but the earliest one I have noted an additional 19 crashes, all for the same reason. I have no idea if the “***Warning” and the 80 + 19 crashes are related, but there is certainly a problem.
2021-10-19 14:53:25 com.piriform.ccleaner.CCleanerAgent - Crash (19 times)
Executable: /Library/PrivilegedHelperTools/com.piriform.ccleaner.CCleanerAgent
Details:
dyld: launch, loading dependent libraries
This is the same message as the other 80+ crashes.
When I finally got the program running from Terminal, I clicked on the "Analyze" button to try to set up a scan, it very quickly scanned up to 52% and seems to be stuck on:
Advanced
Directory Service Cache
/private/var/log/fsck_apfs.log
No progress for some time. I force-quit CCleaner after a couple of hours at 52% on the same file.
I have used CCleaner Pro for many years (on Windows) without incident. I have had zero success with CCleaner Pro for macOS since I purchased it on January 13, 2021. I believe this is a compatibility issue that came about long before I purchased the product.
The suggestion to reset to default settings is a great idea, but it is impossible when you can't access the menu or anything else through the GUI. The only way I could get there was to completely remove CCleaner and reinstall from scratch. In the end, it was a waste of time. It didn't work.
Finding support directly from Piriform on the main CCleaner website, rather than the forums, was not very straight forward. When I finally got through to them, they emailed me back and said they would generate a new key and send a link for the new CCleaner for macOS version 2.0, which isn’t even advertised on their site. Right now, I am waiting for the link and the key to download, install, and activate the new software.
I am concerned about the customer service I have seen in this thread.
sebsebsebseb:
“Same issue since 0ct 2019 no support, licence paid for Pro but unable to use v1.17.603 on Mac Os catalina 10.15.3”
Piriform Support:
· “. . . our development team has now confirmed that there are known compatibility issues between CCleaner and Catalina, therefore our official stance is that the new Mac OS is not yet supported by our app.
· “Considering this, should we issue a full refund for your purchase?”
· “(Alternatively, we could put your license on hold so that when the app will function correctly on Catalina in the future, you can activate your license at that time, and use it for the entire annual licensing period)”
Yet Piriform sold me the program and processed my payment on January 13, 2021, but did not tell me it was not yet supported in Catalina, let alone Big Sur. They are way behind here.
· At no time did I receive any notification from Piriform stating there was a known problem, and they were working on it.
· At no time did I receive any notification that the versions over the last year had compatibility issues with Catalina and with Big Sur.
I made quite an effort to search on my own. Even then, I didn’t get a hint of an answer until I actually joined and signed in to the forum. Even then I had to get to the thread through an internet search, because the same search in the forum did not take me to this thread. I’ll include the link for those who are having the same struggle. If they are lucky, it will show up in an internet search.
https://community.ccleaner.com/topic/56876-upgraded-to-ccleaner-pro-on-mac-and-now-it-just-hangs-on-cleaning-0/?tab=comments#comment-315311
In the end, this is a quality control and customer service issue, both of which could be improved. I really hope version 2.0 fixes the issue and I really hope I receive credit for the time the product has not worked. I only wish I could get something for the time spent to figure out they dropped the ball long ago and are only now reaching down to pick it up.