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iNF

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  1. I really need some help! 

    CCleaner pro stopped working all together, at first the program disappeared all together and current version installer would quit before installing, I have managed to get it to start again but it closes after a few seconds. I have tried everything I could think of and everything I saw online.

     

    I have Tried:

    Updating Windows 10 to version 20H2

    Disabling, Making exceptions, uninstalling, and updating Symantec Endpoint Protection

    Scanning with Microsoft Safety Scanner, FRST64, and a few others

    Checked the windows registry "HKEY_LOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\"

    Removing all CCleaner, and Piriform entries and trying to reinstall

    Ran SFC / Scannow, and DISM all refresh fix commands, and Scandisk

    Installing Older Versions of CCleaner, silm, portable versions, and renaming the CCleaner64.exe to something else

     

    In event viewer I am seeing:

    Faulting application name: CCleaner64.exe, version: 5.83.0.9050, time stamp: 0x60f18f49
    Faulting module name: CCleaner64.exe, version: 5.83.0.9050, time stamp: 0x60f18f49
    Exception code: 0xc0000409
    Fault offset: 0x0000000000c1caf1
    Faulting process id: 0xb38
    Faulting application start time: 0x01d79323fcaf11b5
    Faulting application path: C:\Program Files\CCleaner\CCleaner64.exe
    Faulting module path: C:\Program Files\CCleaner\CCleaner64.exe
    Report Id: 6ab808eb-0b01-4908-913d-8a1126926b5b
    Faulting package full name: 
    Faulting package-relative application ID: 

     

    please see attached ccbug.zip with screen recording gif of what's going on

    ccbug.zip

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