SteveM65

Hi Megan, I just tried it again just to make sure. To be clear, Kamo starts just fine with the computer and I can minimize it manually,but if the box for "Minimize Kamo upon starting" is then checked, next time I start the computer Kamo doesn't start at all. It's not that big a deal to me,I just wanted to make you aware of the bug there. Notifications that you have posted something here come through fine on my forums account email address, but if you want to contact me directly,the Gmail address is the way to go. Thanks, Steve

Hi Megan, I'm happy to say that the most annoying part has been solved. Kamo now allows the computer to shut down! The other minor problem persists, however. If you check the box to minimize upon opening, Kamo will not start with the computer at all. Minimizing it manually is not a big deal,but your team was so good at solving one problem, maybe they can find this one. Thanks for all your help, Steve

great! I'll give it a try

Thanks Megan, How will we have access to the new version? Will it be just an automatic update or download the whole Kamo app again? I have to say, I'm very impressed with the speed an efficiency you and your team has shown regarding this matter! Thanks, Steve

P.S. I've also found that Kamo will self start at boot up just fine,but if you also check the box to automatically minimize, it won't start at all. So...for now it's, let it start with boot and then manually minimize, then close Kamo before shut down. Not the end of the world,but not what I paid for. Let's see if Ccleaner steps up here.

I've been working with the support team and I have sent them a number of requested log files in the process. They acknowledge that there is a bug there and they are supposed to get back to me with a solution?? I don't know a lot about this stuff,so I don't know what that may consist of. In the meantime, they said that manually closing Kamo first would be harmless,just not as designed. I will post any progress.

I still need some help with Kamo. Could someone get back to me please? Thanks

my bad, AOL was calling the responses spam before the got to my desktop. Took me a few days to figure it out

Hello, Was someone supposed to get back to me about this? I tried un and re installing again with no luck . Thanks

Thanks for the reply! I did all that and Kamo seems to be working,but when I shut down it says Kamo is preventing shut down . It gives me the option to shut down anyway or cancel and go back. Please contact me with **************. I think that is the address on file Thanks

Members 0 1 post Posted 5 hours ago I have been trying to get a response from Ccleaner customer support for over a week with no luck. I am a paid subscriber to Ccleaner Professional and Kamo, and I find this very disappointing . I have a couple of simple questions about using Kamo. Does anyone know why this is happening? I even had Cleverbridge reach out on my behalf with no results Thanks for any info

I have been trying to get a response from Ccleaner customer support for over a week with no luck. I am a paid subscriber to Ccleaner Professional, and Kamo, and I find this very disappointing and unprofessional. Does anyone know why this is happening? I even had Cleverbridge reach out on my behalf with no results. Here are my questions aside from that. I'll preface this by saying that I don't know a whole lot about this kind of stuff,but I try to follow directions. I've set up Kamo to start with the computer and once I see that it's up and running,I minimize it manually. When I go to shut down,however,the computer says that it can't because there is an app running(Kamo) and I have to go back and close Kamo manually before shut down. Is this normal? Is there a way to eliminate the extra step of closing Kamo manually? Other than that things seem just fine. Thanks for any help.