[stop the CCLeaner-pop-up harassment for existing customers]

6 hours ago, nukecad said:

That's one reason for using CCleaners Custom Clean rather than the browsers own cleaning.

CCleaners Custom Clean gives you more control over which cookies to keep and which ones to zap than (most) browsers do.

one question about renewing subscription NOW (2months early)... will the old end-date still stand, or will the new date be NOW (in other words, subscription is 10 months instead of 12)

[stop the CCLeaner-pop-up harassment for existing customers]

20 hours ago, MeganCCleaner said:

Hi Peter. It's definitely possible that this is attributed to the Chrome setting so exactly as you suggested, you may be able to allow the avast.com domain to resolve this.

Otherwise if the problem persists afterwards, I would suggest that you disable the "Clear cookies and site data when you quit Chrome" setting for a period of time in order to verify if this is in fact the cause of the issue, or not.

turned off the Chrome cookie-cleanup... no new popups.....

 
mmmmm..... typical.. to protect my privacy, I have to accept pop-up ads..... But OK, issue is solved, thx for your help Good weekend!!

[stop the CCLeaner-pop-up harassment for existing customers]

the ony thing i can think of, is Chrome-settings itself, to wipe cookieswhen closing down... Should I allow Avast.com..? will try..!

 

[stop the CCLeaner-pop-up harassment for existing customers]

tried it all... no effect

Message still popping up at every start of laptop, and again at opening of CCleaner...
 

Also tried reinstallation .... no effect...
Your Salesdepartement is killing you big-time with this aggressive approach

[stop the CCLeaner-pop-up harassment for existing customers]

@Dave CCleaner got any new ideas or suggestions?
Got no response to my previous mail... was it OK?

 

[stop the CCLeaner-pop-up harassment for existing customers]

6 hours ago, Dave CCleaner said:

At around this time in your subscription you should get an occasional message about the benefits of renewing early and/or any deals that are on at the time.  However these are set to only pop up about once every couple of weeks - certainly not every day.  The most likely causes of getting more messages like this than you should would be:

1) If you are still on a version of CCleaner from before 5.54 (should not be the case as a paid user)

2) If you are using an expired licence instead of your current one.  Do the pop-ups suggest that you "renew early", that you will "expire soon" or that you "have expired"? If you go to Options > About > License Information in your copy of CCleaner does it show your renewal date as being November 2020 or November 2019?

3) If your "I have already seen this message so I don't need to see it again" cookie is being wiped, which means that you are telling the messaging system that you haven't seen the notification yet, even though you have.  Check Options > Cookies > Cookies to Keep in CCleaner and these four should appear at the top of the list to make sure that everything behaves itself.  Let me know if any of them are missing.

 

... if you have checked all of these and none of them apply please let me know.  We are always on the lookout for new bugs to swat!

Thx for response 

The only thing I can find, is that I seem to be missing the Avast-cookie. See attached screenshots.

 

[Screenshots redacted for user privacy]

 

[stop the CCLeaner-pop-up harassment for existing customers]

I am a satisfied customer, but that is changing rapidly.

with 2-1/2monts to go in my existing subscription, I am harassed with a popup at each start of my computer or CCleaner, for new subscription. With 2 months TO GO!!!

If you will harrass me for the coming 2-1/2months, you are losing a customer.
I changed news/mails settings, but they keep coming back

Please help me turn these pop-ups off