[Can no longer install]

On 01/06/2020 at 14:28, hazelnut said:

Does it install on the C drive okay?

What can you tell us about the set up of the other drive you are trying to update CCleaner on.

Was it running okay on that drive using a previous version of CCleaner?

I install it to a secondary drive (not C)

I have however tried both C & E drives with the same results of a white screen after pressing the install button.
I'm not sure if the program install is hanging or if it's actually running but when I check the directory where it would be written there's no data for it
and it just closes without asking if I'm sure when I click the X to cancel


EDIT: I forgot to  mention that yes it was up until about three or four months ago it started working just fine

[Can no longer install]

16 hours ago, hazelnut said:

Have you tried just doing a clean install of the latest after uninstalling what you have ?

https://www.ccleaner.com/ccleaner/builds

I have yes, still having a white screen on install however

[Can no longer install]

11 hours ago, Nergal said:

Wjat Windows version? What antivirus do you use?

Sorry about that!

Win 10 Pro x64 version 1909, windows Defender.

I should know better than to half ass a support request at this point.

[Can no longer install]

I've been trying to update my version of the app for a couple of months now
I have the program installed on a secondary drive as opposed to C drive
when I click on the install button after customizing I'm met with a white screen and nothing else, the program fails to install / fails to give any sort of error message

I've relegated myself to using the portable version now, even though I have UAC disabled I still run the program as admin & have full access rights too all drives on this pc
I'm at a loss on what could be causing this so I've come here for help.