racydex
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Posts posted by racydex
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14 hours ago, trium said:
my laptop has also an intel i5 mobile-cpu with integreted graphic (intel hd graphics 4000) and w8.1 64 bit
as nukecad meant perhaps an problem with graphic driver or w10?
I've updated the latest driver thru Lenovo driver update tool.
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14 hours ago, trium said:
only into the blue -> have you tryed to RESTART (not shutdown) with your w10?
from hazelnut in the past i became the info that since w8 there is an "softstart" enabled per default in windows.
from time to time there are funny effects and an RESTART can help -> the one or another settings can be changed with an restart was not work with an softstart (shutdown). perhaps the problem go from itself away
this is only a little wish
I've restarted multiple times. Issue doesn't change.
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Yesterday I realised that even Malwarebytes has the same issue of blank screen. Their support gave me a batch file to disable hardware acceleration in MW and that solved the problem.
So I'm hoping CCleaner devs could also give me something like that.
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On 20/04/2020 at 23:57, trium said:
perhaps should racydex try the portable build or the slim one, if this problem to be there too...
Portable also had same issue.
Slim installer not yet tried. But I'm sure it does the same thing.
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On 21/04/2020 at 01:05, nukecad said:
As a check here I set my CCleaner.exe and CCleaner64.exe both to Win 7 compatibility mode, and Health Check still ran fine with no problems.
So it would seem that Win 7 compatibility is not the issue.
Yeah it's not set to any compatibility mode.
Does CCleaner use any HW Acceleration on the Health Check page?
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On 18/04/2020 at 16:53, nukecad said:
Please don't post the same question twice, once is enough.
We've not seen that particular issue reported before, (either a black or white blank page).
I'll flag it to the staff/developers, but for now if Custom Clean is still working for you the I'd use that.
Most experienced users prefer Custom Clean anyway.Go to Options>Settings and set CCleaner Home Screen to 'Custom Clean'.
Sorry I didn't realise it got posted twice.
Yes Custom clean works fine.
Just wanted to figure out why the main screen shows blank. Is there some different graphics usage on the Health screen and other screens?
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Just downloaded the latest CCleaner for my Win 10 ver1909.
Everything is working except for the Health Check screen which is just showing Blank.
Other pages are fine:
I've checked and updated Intel HD Graphics drivers but no change.
CCleaner 5.65.7832 64 bit Health Check Page is blank
in CCleaner Bug Reporting
Posted
Today CCleaner offered an update so I downloaded the exe and after the page where it asks about Standard install or customize the next screen is blank: