Posted by
Timoz
Just installed CCCleaner Free 5.64.7613, cccleaner564.exe - the most recent update free version. The Startup window was active, and had a second box below the "NEXT" box to click "Skip to start Health Check". Both buttons presented worked, a Health Check was performed & results reported. "We're unable to establish a connection" & Here are the issues we were able to find" & the box "Make it Better" below those lines. Clicking the box resulted in no action - the programme could be closed using the top right 'x'. Next attempt was to run the registry cleaner instead of attempting "Next" as before. Issues to fix were reported, but selecting back up registry opened the Save to file box, clicking save then resulted in 'unable to find the file XXXXX', being the name for the backup file as suggested by CCCleaner for the backup! Programme closed with 'x' again.
Next step was to go to the shortcut on the desktop, right click, properties, open that window. Select 'Compatability' , tick Run as Administrator'. Rerun CCCLeaner, this time the Make it better button worked, & the registry backup was successful. However the words 'unable to establish a connection' still appear.
Perhaps a gentle 'prompt' that to run more that the basic features, a premium version is required?