Derek_S
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Posts posted by Derek_S
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15 hours ago, lov2teach said:
I bought the Pro version back in 2015. I recently bought a new laptop and found out that I needed to upgrade the program so it can run on Windows 10. Do I need to purchase the Pro version?
Also when I was looking at the download page, I don't see anything that says it's only for one year......is it written somewhere?
Could someone please help me with these questions?
Thanks so much for your time and help!!
If you download either the free version or the Professional Trial version from Piriforms site, they will install OK on a PC running Windows 10. In my case, I can now use my original 2015 key to upgrade or register it as a Pro version, which I couldn't do in the past. It says license expired but that doesn't seem to stop anything working. However my version was a retail boxed version so I can't guarantee you'll be able to register it too. You may as well just try. It's a very small download that only takes a minute or so to download and install. If it comes to the worst, you have the free version to use and it does most of the things you're likely to need.
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Well, I just installed the 14 day trial on my backup PC and the serial appears to have worked. It now says that it's registered to me the same as my main PC does. It also says the Product Status is Expired - the same as my main PC. So I won't know for sure unless I leave it installed for 14 days. I have definitely had that serial number rejected twice in the past though. First of all when I got an email saying there was an updated version. I followed the link and installed it but it wouldn't accept the key. I had to delete the program, reinstall from the original disc and update within the program itself. More recently, I bought my wife a Windows 10 tablet for Christmas last year, which doesn't have a DVD drive, so I tried to install from the download. Once again, I got a system message that the serial number was invalid. Apps like CCleaner aren't important to her anyway so I uninstalled it.
As for there not being substantial differences between Free and Pro versions I'm sure there were some very relevant differences for me four years ago but unfortunately can't remember the details. I think it was to do with secure file deletion of custom folders and automatic ability to handle system files though. There must have been something as I'm not one to buy software when a free version that does the same thing is available.
So I uninstalled the CCleaner Pro that I just installed on my other PC and downloaded and installed the free version to see what the differences are. As you say, (Replying to Dave CCleaner) most of the features I need are in that too now. but Scheduling, prompting to clean, automatic browser cleaning, multiple users, automatic updates are all disabled and shown as Pro only.
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1 hour ago, Dave CCleaner said:
This thread has quite a few different topics in it. My response was to the most recent item. Most of the other matters have already been answered.
On the broad topic of people saying that their serials don't work when entered into the product, there are a number of reasons why this can happen:
- The most common is a mistranscribed serial key - typing a "2" instead of a "Z", etc. For customers who have purchased online, it is recommended that the serial key be copy-pasted from the email to avoid this.
- Putting the wrong information in the "name" field. The CCleaner licensing system is a bit old, clunky and temperamental - you need to enter a name, not an email address and it's case sensitive to the capitalisation it has on record for you.
- Counterfeit keys. There are quite a few of these sold by third parties for too-good-to-be-true prices. They tend not to work.
- Cancelled pirated keys. Periodically, we'll cancel keys that have been found to have been pirated.
No keys were cancelled just because the licences had expired, and retail keys will work on the downloaded software. Indeed, I am currently using an old retail serial key at the moment, entered directly into version 5.56 which cheerfully auto-updated itself to 5.58.
If any of the bullet points above do not apply, then your key not working would be a bug not a feature. @Derek_S DM me your key and I can get it checked out to see what is up with it.
6 hours ago, Dave CCleaner said:It is worth noting that CCleaner Pro being a one year licence is not exactly a new thing.
It was mentioned on the forum in 2013 ...
>Snip details for brevity>
And also back in 2012 ..
<snip>
... although what is relatively new is CCleaner actually telling people that they have expired.
Later this year, CCleaner will start sending less in the way of pop-up notifications to expired home users (particularly for those who expired in 2018 or earlier), relying more on making your status more prominent within the product console itself as a reminder instead.
I suspect you haven't read this whole thread through before posting. Whilst it's true Piriform were selling a one year licenced version then and I was aware of that before I bought my copy, they were also selling non time limited versions. Maybe those were only some of the ones sold through third party vendors as it seems most of the people complaining in this thread didn't buy the digital download version direct from Piriform.
I myself bought a sealed boxed version from a third party retailer, costing considerably more than the digital download because and in the full knowledge it wasn't a limited licence version.
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On 14/06/2019 at 21:17, Dave CCleaner said:
It is worth noting that CCleaner Pro being a one year licence is not exactly a new thing.
It was mentioned on the forum in 2013 ...
>Snip details for brevity>
And also back in 2012 ..
<snip>
... although what is relatively new is CCleaner actually telling people that they have expired.
Later this year, CCleaner will start sending less in the way of pop-up notifications to expired home users (particularly for those who expired in 2018 or earlier), relying more on making your status more prominent within the product console itself as a reminder instead.
I suspect you haven't read this whole thread through before posting. Whilst it's true Piriform were selling a one year licenced version then via direct download and I was aware of that before I bought my copy in 2015, they were also selling apparently non time limited versions. Maybe those were only some of the ones sold through third party vendors as it seems lots of the people complaining in this thread didn't buy the digital download version direct from Piriform.
I myself bought a sealed boxed version from a third party retailer, costing considerably more than the digital download just because I saw it wasn't a limited licence version. If you look back to page two of this discussion, I posted photographs of the disc and box, which clearly show no mention of it being a time limited subscription product. No mention of automatic upgrades either I've just noticed.
Also, I don't get the pop ups other people complain about and can upgrade to the latest version free of charge using the "check for updates" feature in the bottom right hand corner of the start window. I don't get automatic updates and don't actually remember ever getting them even in the first year. That certainly was never a considereation as to whether to buy the product. What I do get regularly, is emails recommending I upgrade to the latest version. I did try doing that once but having downloaded and installed it, I found my key didn't work and the free version was missing many important features I use. That prompted me to come to the support site to find out why, only to find other people complaining of the same problem in this thread. Fortunately I can reinstall from the original disc and upgrade inside the program. People who have lost their original installation media don't have that luxury.
Also, I have to disagree with your assertion that there was little difference between the free version and the Pro version. It's four years ago now but if I recall correctly, the reason I was prepared to pay for the Pro version is because you can specify many system and custom folders of your own choice to be cleaned, set the level of secure cleaning required including wiping free space and have it done automatically. At the time, I was looking for a replacement for Windows Washer, which I'd been using for years but had been discontinued. The free version of CCleaner didn't do all the things that WW did but the Pro version mostly does. My copy monitors my C Drive and a pop up prompts me to run the cleaning operation when it can recover more than 500MB. It happens nearly every day. I'm currently using version 5.58.7209. and will probably revert to that if I start to see intrusive advertising later this year in a newer version. It does everything I need now.
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4 hours ago, Nergal said:
The only pro features that you lose after a year is up are automatic updates and priority support. Though I don't know if software updater stops working too, I could ask admin though.
If you ever need to reinstall after the first year and download the latest version. Your license code won't work with it. The same thing goes for if you follow the links from the frequent emails urging you to upgrade to the latest version. If you do that, your installion will change to the free version and your code won't work.
The only way to keep using the Pro version is if you have the original installation files or update from within the program itself by selecting the "check for updates" feature in the bottom right hand corner.
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I can't even install the latest Pro version without being forced to pay for it if I can't provide an updated code. My original unlimited installations code only works with the original DVD disc. That works with a conventional desktop PC but not a new Windows 10 tablet that doesn't have a DVD drive.
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The thing that most of us are complaining about though, is that we went all the way through the purchase without seeing any mention of a subscription. Not only that, we went some further years before we were suddenly asked for more money out of the blue.
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Yes. There's clearly not any hint of any further payment required, just as my box purchase didn't mention that either.
I'm still able to update mine free of charge though and haven't received any nag screen. I just can't do a clean install on my wife's tablet anymore, which I should be able to:
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Well, having said I couldn't find a EULA on my installion disc, or in the installation folder on my PC, I realised this week that there is actually a copy in the options section of the user interface. I still cannot see anything in there that would suggest my copy is subject to an annual subscription though. As far as I was concerned when I bought it, it was advertised as a one off payment. I wouldn't be so sure the one advertised by Codes Depot isn't legitimate. They are certainly not the only retailer under the impression what they are selling is not a subscription product.
Interestingly, I received an email inviting me to upgrade to the latest version a couple of days ago. It was headed:
I know from previous experience that if I followed that link and downloaded it, I would be told my license has expired. On the other hand, in the past, if I ignored the email and used the program itself to check for updates it usually updates itself in a matter of seconds without a problem. Iwas a bit apprehensive considering the contents of this discussion but decided to go ahead as I do have a full system backup made each day to an external hard drive. I took the plunge, and it upgraded without a hitch as usual.
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I hadn't realised Piriform was a British company. However, it was dissolved last October, presumably as part of the takeover.
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Here are pictures of all 6 sides of the box and of the tray and installation disc inside. The box was sealed, but there was nothing inside apart from the cardboard packing tray and disc in a paper cover. No instruction booklet or anything else.
As you can see, there is zero indication that this might be a subscription product. It was priced at $33.99, which I imagine was considerably more than the initial subsciption when sold on that basis. I've checked the disc and there is no easily readable EULA on that and I cannot see one in the installation folder on my PC now it's installed either. It seems the only way the EULA could ever have been read is if the installion process had been interrupted to see it then and how many people do that? Even then, the disc can only be accessed after the packaging seal is broken so I doubt it anything in the EULA that contradicted the apparent sale conditions would hold up in law in this country, or anywhere in the EU. The US and other countries will have their own consumer protecion laws, which may be different.
As I said previously, I haven't had any request for additional payments, so it could be the boxed retail version I have, does have a different EULA to the direct download from Piriform. The only way I could see that though is by doing a clean install from the original disc and I don't have a spare PC to do that.
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I seem to be in a slightly different position to most of the people commenting here in as much as my copy is a boxed retail version allowing installation on unlimited PC's for home use. As such, I currently have it on two desktops and two laptops, all of which have been able to automatically update to the latest version whenever it's released for no extra charge. I bought mine on February 20th 2015. There was zero mention on the sealed box or the sale details of any further subscriptions ever being required . I have both the original box and the sale invoice in front of me as I'm writing this.
The only hiccup I've come across in the past three years is when I need to do a fresh installation, for example when I have built myself a new PC. If I download the latest professional trial version and try to upgrade it using my key it says it's expired, so up to now, I've always got around the problem by installing from the original disc and then upgrading to the latest version from that.That has always worked without a hitch. Today is the first time that hasn't worked and that's because I just bought a new tablet for my wife, which obviously hasn't got an optical drive so I copied the files from my original disc to a USB stick and tried to install it from that but got a system message that it isn't compatible with the version of Windows the tablet is running (It's the very latest Windows 10 October update one installed this week) So, I downloaded the professional trial version, tried entering my key, which of course didn't work and then came to this site to try and find how to fix it. I tried the "Lost key" link but that didn't work. I didn't buy it directly from Piriform so they don't appear to have any record of my email address. Finally I've come to the forum to see if it's known problem and found it is.
I haven't had any of these nag screens other people have mentioned. I was using the free version previously but paid $33.99 on the basis that it was a one off payment, was useful for my main PC to have the extra utilities it offers and the fact I could use it on my other machines was a bonus. They don't get much use so the free version is probably good enough for them anyway. There's no way I would ever pay an annual subscription for any software though. There are multitudes of programs offered free or for a one off payment as an alternative. I won't be happy if I get asked for extra payment to continue using what I already have, although I accept the time might come when Windows or PC specification progress might mean a completely different version might have to be purchased. I have a number of programs I've been using since the 1990's that I have had to replace with a newer version multiple times. However, I won't be considering anything that requires a subscription.
Although I bought the software from a US retailer, I am in the UK. In this country, and I believe, throughout the EU, it would be completely illegal to sell sealed software in a box that has no mention of a subscription and then request further payment a year later. That is classed as misleading advertising and can result in a court conviction and a large fine. In the case of multiple cases of such malpractice, the fines can run into millions of pounds or Euros as some of the biggest US companies have found to their cost. It is a grey area in my case though as the seller is in the States and I'm in this country so I'm not sure which consumer protection laws apply.
Anyway TL;DR, CCleaner Pro has definitely been sold in the past with the appearance to all intents and purposes of being subscription free.
CCleaner Pro "Lifetime" Licence - why has it expired?
in CCleaner
Posted
The EULA isn't visible on the installation CD. It only becomes visible after the executable installation file has been expanded and the installation is complete. I can't remember what it actually says at that point now but I think it changes every time you upgrade to the latest version and of course if the automatic upgrade feature is active, that means you don't actually get a chance to agree to it.