JackWilson

Thanks mta. I have the latest Kaspersky, but I will try an older version of CCleaner. Never had trouble before. Maybe v.5.44 will fix this bug??

Thanks Nergal and mta. Yes, I have Kaspersky Anti-Virus. Is that the problem? Is there anything I can do? I still have 9 months of coverage on Kaspersky left. Maybe I should change to another anti-virus software (recommendations??) next year. I had another program that Kaspersky didn't like - Video Thumbnail Maker. Kaspersky kept crashing that program too.

I'm having trouble with CCleaner crashing. This problem has only started happening in the past few days. What is wrong? The program opens fine. But when I "Run Cleaner," I get the following message:- CCleaner has stopped working. Windows can check online for a solution to the problem 1. Check online for a solution and close the program 2. Close the program View problem details: Problem signature: Problem Event Name: APPCRASH Application Name: CCleaner64.exe Application Version: 5.43.151.6522 Application Timestamp: 5b06f9ea Fault Module Name: StackHash_14db Fault Module Version: 6.3.9600.18969 Fault Module Timestamp: 5aa29ff0 Exception Code: c0000374 Exception Offset: PCH_E6_FROM_ntdll+0x0000000000090D0A OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 14db Additional Information 2: 14db227120e73c3d7c6c5ede64856c4c Additional Information 3: ebed Additional Information 4: ebeded9ab9e92eb6a5c9596795ba0148 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=280262 If the online privacy statement is not available, please read our privacy statement offline: C:\WINDOWS\system32\en-GB\erofflps.txt I select Option 1. The program closes, but is not fixed. I have no idea what all this means?