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greta23

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Posts posted by greta23

  1. Dear Nukecad,

    After deleting quite a number of .jpg files I seem to have a working Ccleaner again. Thanks a lot for your memory hints!

    I do not have the guts to recreate the items of the registry since my backup file was from Oct 05, 2019. And the CC seems to work quite fine.

    So should I or shouldn't I restore the backup file?

    Thank you for your kind support!!

    /Greta

     

     

  2. I have a problem. When I launch CCleaner.exe I get an error message: "The instruction at 0x7714b746 referred to the memory at 0xffffffff. Impossible to carry out a memory measure. The following error was returned: The memory could not be read.

    Press enter if you want to end the program."

    Anyone - please?

  3. I have now a new problem. When I launch CCleaner.exe I get an error message: "The instruction at 0x7714b746 referred to the memory at 0xffffffff. Impossible to carry out a memory measure. The following error was returned: The memory could not be read.

    Press enter if you want to end the program."

    Could you or anyone else help me?

  4. 20 hours ago, nukecad said:

    Can you give more details of the problem you are having launching the programme?

    A screenshot or even a description of the error message should help.

    It now looks as if it is working. I also upgraded the free CCleaner. Thank you for your help. Hope to get more help if I get future problems!

  5. Today I downloaded v5.62.7538 (03 Oct 2019) of CCleaner. I ran a few tests (with default settings). When finished I found a dialogue box with an error message. I couldn't recall this message but afterwards I found the wellknown "cleaner.exe has stopped working".

    I then tried to restore the back-up file created before I ran the registry check. Error message: C:\Users\Greta\Desktop\cc_20191006_124405.reg  cannot be imported. An error occurred while trying to get in touch with the registry.

    Anyone who could advise on what to do?

    /Greta

  6. Well now it works! I downloaded the portable version, then made a folder in my Documents folder called PortableApps, then copied the ccleaner64.exe file into that folder and made a shortcut from the desktop to that file. Just like MTA suggested. Thank you MTA and all others involved for the lucky outcome of this issue!

     

    Only question now: What would be the best version for continual future use and how do I update it the best way?

  7. MTA, OK! I will return after having done that.

    Hazelnut: I am using MSE, MBAM Premium and Super AntiSpyware Free. Task mgr: Ccleaner doesn't show under headline Programs. But for a moment it was found under "Processes". I had managed to start CCleaner - it showed Ccleaner64.exe as running - then the cleaner shut down and the filename disappeared. I will start with MTAs suggestion and then return to you.

  8. Today I tried the suggestion sent by MTA. I chose "CCleaner - Installer Standard installer". After completed install I got the message "Ccleaner v5.30 Setup Completed". And then: The application Ccleaner has quit unexpectedly".

     

    I will of course try the other install files as well. But I came to think of - could there be any malware or virus attacking the Ccleaner? I run some antiprograms and so far I have not found any malware etc.

  9. Well, is there anybody who could give me some clue what to do with my non-working copy of CCleaner V5.30 ? I cannot reach the database as I cannot open CCleaner.

     

    What happened after having uninstalled and reinstalled it was: I got a box saying CCleaner V5.30 Setup Completed and next second a new dialogue box saying "CCleaner has stopped working".

     

    I really don't know what to do. And as I told I have used CCleaner for many years without having problems. Only problem was having problems to find the download of the free version.

     

    Many thanks for all ideas!

  10. More info on the crash:

     

    Problemsignatur:
      Problemhändelsens namn:    APPCRASH
      Programnamn:    CCleaner64.exe
      Programversion:    5.28.0.6005
      Programtidsstämpel:    58b9ab00
      Namn på felmodul:    ntdll.dll
      Modulens version:    6.1.7601.23677
      Tidsstämpel för felmodul:    589c99e1
      Undantagskod:    c0000005
      Undantagsförskjutning:    000000000004b2f5
      OS-version:    6.1.7601.2.1.0.256.48
      Språkvariant-ID:    1053
      Ytterligare information 1:    346d
      Ytterligare information 2:    346dbafd9e8c66a091e7fe0b5f15b06d
      Ytterligare information 3:    b684
      Ytterligare information 4:    b684a610a62935bf308ee8c429a3bf0e

  11. Well, I don't understand the compact database thing. How could I find that checkmark?

     

    Btw, this is what I get when I try to run CC:

     

    Beskrivning:
      Crash

    Problemsignatur:
      Problemhändelsens namn:    CCleaner crash report
      OS-version:    6.1.7601.2.1.0.256.48
      Språkvariant-ID:    1053

  12. I use Win 7 and I have recently got problems with my CCleaner free version which I have used for several years. It now stops working saying "CCleaner har slutat fungera" = CCleaner has stopped working (or similar). I have tried to uninstall and reinstall the latest version but still cannot get it working.

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