Hi, I am a new poster. I have been using Ccleaner for years and have always been pleased with it. I noticed some time ago that when I tried to run it, it woyls open, but when I tried to clean, I would get a window indicating an error had occured. I can run the "analyze" option successfully, but when I try to clean I get the error. My security scanner is Microsoft Security Essentials, which has worked with Ccleaner for years. Other than normal Microsoft WIndows Updates, I haven't much with the system. I tried uninstalling and reinstalling, to no avail. I even went back and installed 4.19, also to no avail. The error I get is as follows:
CCleaner.exe 5.8.0.5308 55a93d41 CCleaner.exe 5.8.0.5308 55a93d41 40000015 000be296 11bc 01d0d23098a29780 ---- Problem signature: Problem Event Name: APPCRASH Application Name: CCleaner.exe Application Version: 5.8.0.5308 Application Timestamp: 55a93d41 Fault Module Name: CCleaner.exe Fault Module Version: 5.8.0.5308 Fault Module Timestamp: 55a93d41 Exception Code: 40000015 Exception Offset: 000be296 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional Information 1: 001f Additional Information 2: 8cda1da5455a328f8f5bd41c575eeaac Additional Information 3: e020 Additional Information 4: 7f0db2737bedc487ca73bd41ab6a4e6c
Any suggestions would be appreciated!