[CCleaner Hangs in Secure File Deletion]

Further Note:  I misspelled the file address previously.

 

The correct spelling is:

 

 

 

C:\Users\User Name\AppData\Local\Temp\HP Support Framework\HPSF_Config1.dll

 

 

 

I have found some information on this online.

 

 

 

Reports say that the above-named file is certified by VeriSign.

 

 

 

Why it causes CCleaner to stall is still a mystery;  this continues to happen.

 

 

 

As stated above, the only remedy (once CCleaner stalls) is to do a "hard shut-down" and reboot into Safe-Mode to use CCleaner.  I can't imagine that this is very good for the computer, especially done repeatedly.

 

 

 

It seems that CCleaner should clean the file in Secure File Deletion without any problems.  I shouldn't have to enter the file name as an exclusion, to prevent CCleaner from stalling.

 

 

 

I should mention again that this is a new problem with CCleaner 5;  it never happened in CCleaner 4.

 

 

 

(The above suggested link to herdprotect.com provided no useful information.)

[CCleaner Hangs in Secure File Deletion]

CCleaner still bogs-down/hangs-up/hangs on this file, whenever it is there: 

 

C:\User\User Name\AppData\Local\HP Support Framework\HPSF_Config1.dll 

 

Last time I waited 12 minutes for it to pass;  but I finally hard-shut-down the computer.

 

After rebooting into Safe-Mode, CCleaner again zipped right through, completely cleaning everything.

 

Is that file really important to clean?  Or will adding it to the Exceptions list hurt?

 

Why is CCleaner bogging-down on it, anyway?

[CCleaner Hangs in Secure File Deletion]

Update:  Since my original post shown above, CCleaner has been updated to v5.02.5101 (64-bit)

 

After the update, CCleaner bogged-down while attempting to clean the following file:

 

C:\Users\User Name\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\P0CLZK6R\ccsetup502.exe

 

I waited 8 minutes on that single file.

It required a hard-reboot.

Second attempt resulted in the same problem.

After hard-rebooting into Safe-Mode, CCleaner zipped through it's task without problem (in Safe-Mode).

Then, after rebooting normally, CCleaner worked fine, but required two passes to clean everything.

(This happens occasionally and seems normal, especially after a CCleaner update.)

 

Earlier, I forgot to mention that I am running Bitdefender Total Security antivirus software.

I wonder if there could be a conflict between CCleaner and Bitdefender, although there were no such symptoms before upgrading to CCleaner 5.  (CCleaner 4 did not have this bogging-down problem.)

[CCleaner Hangs in Secure File Deletion]

(The title should read:  CCleaner Hangs in Secure File Deletion, but cannot be edited.)

 

 

First, here is my computer setup: 

 

HP Z-Book laptop computer (late 2013/2014 model)

17-inch screen

Windows 7, 64-bit, SP1

Intel Core i7-4800MQ CPU @ 2.7GHz

32.0 GB RAM

Intel HD Graphics 4600

500 GB Hard-Drive (nominal)

345 GB free space of 461 GB

 

 

RE:  CCleaner Free Version v5.01.5075 (64-bit)

 

 

Here is the problem:

 

When using Secure file deletion Simple Overwrite (1 pass), CCleaner hangs-up, i.e. stops proceeding, when it finds the following file:

 

C:\User\User Name\AppData\Local\HP Support Framework\HPSF_Config1.dll

 

(NOTE: The words "User Name" above have been substituted for my real name.)

 

I have waited over 10 minutes while allowing CCleaner to clean that file.

CCleaner never gets past that file.

Cancelling the CCleaner process simply hangs-up the whole computer which no longer will respond to anything, keyboard or cursor. 

So, the only way to get the computer up and running again is a "hard shut-down", i.e. pressing the on/off button for 5 seconds and completely shutting-down the computer.

 

When I restart the computer after waiting at least 1 minute, it goes into command prompt and suggests either restarting normally or restarting in safe-mode.

 

I get three different results:

 

1)  If I restart the computer normally and redo the CCleaner process with Secure file deletion, the problem reappears.

 

2)  If, after restarting normally, I uncheck Secure file deletion, CCleaner then zips right through and completes the cleaning without any problem.

 

3)  If I restart the computer in Safe-Mode, CCleaner zips right through and completes the cleaning WITHOUT first having to uncheck Secure file deletion.

 

After further Internet searches, I have learned that HPSF_Config1.dll files are critical to the proper operation of Windows.

 

So, I am not sure that CCleaner should be attempting to "clean" that file, period.

 

Note:  The above-mentioned hang-up does not always appear.

The last time I noticed it was following a visit to eBay, only;  i.e. no other websites were visited after the previous use of CCleaner Secure file deletion.

The hang-up may also appear after visiting Craigslist;  I'm not sure.

 

Can you explain what is going on and how to overcome the issue?