DMo

Further Note: I misspelled the file address previously. The correct spelling is: C:\Users\User Name\AppData\Local\Temp\HP Support Framework\HPSF_Config1.dll I have found some information on this online. Reports say that the above-named file is certified by VeriSign. Why it causes CCleaner to stall is still a mystery; this continues to happen. As stated above, the only remedy (once CCleaner stalls) is to do a "hard shut-down" and reboot into Safe-Mode to use CCleaner. I can't imagine that this is very good for the computer, especially done repeatedly. It seems that CCleaner should clean the file in Secure File Deletion without any problems. I shouldn't have to enter the file name as an exclusion, to prevent CCleaner from stalling. I should mention again that this is a new problem with CCleaner 5; it never happened in CCleaner 4. (The above suggested link to herdprotect.com provided no useful information.)

CCleaner still bogs-down/hangs-up/hangs on this file, whenever it is there: C:\User\User Name\AppData\Local\HP Support Framework\HPSF_Config1.dll Last time I waited 12 minutes for it to pass; but I finally hard-shut-down the computer. After rebooting into Safe-Mode, CCleaner again zipped right through, completely cleaning everything. Is that file really important to clean? Or will adding it to the Exceptions list hurt? Why is CCleaner bogging-down on it, anyway?

Update: Since my original post shown above, CCleaner has been updated to v5.02.5101 (64-bit) After the update, CCleaner bogged-down while attempting to clean the following file: C:\Users\User Name\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\P0CLZK6R\ccsetup502.exe I waited 8 minutes on that single file. It required a hard-reboot. Second attempt resulted in the same problem. After hard-rebooting into Safe-Mode, CCleaner zipped through it's task without problem (in Safe-Mode). Then, after rebooting normally, CCleaner worked fine, but required two passes to clean everything. (This happens occasionally and seems normal, especially after a CCleaner update.) Earlier, I forgot to mention that I am running Bitdefender Total Security antivirus software. I wonder if there could be a conflict between CCleaner and Bitdefender, although there were no such symptoms before upgrading to CCleaner 5. (CCleaner 4 did not have this bogging-down problem.)

(The title should read: CCleaner Hangs in Secure File Deletion, but cannot be edited.) First, here is my computer setup: HP Z-Book laptop computer (late 2013/2014 model) 17-inch screen Windows 7, 64-bit, SP1 Intel Core i7-4800MQ CPU @ 2.7GHz 32.0 GB RAM Intel HD Graphics 4600 500 GB Hard-Drive (nominal) 345 GB free space of 461 GB RE: CCleaner Free Version v5.01.5075 (64-bit) Here is the problem: When using Secure file deletion Simple Overwrite (1 pass), CCleaner hangs-up, i.e. stops proceeding, when it finds the following file: C:\User\User Name\AppData\Local\HP Support Framework\HPSF_Config1.dll (NOTE: The words "User Name" above have been substituted for my real name.) I have waited over 10 minutes while allowing CCleaner to clean that file. CCleaner never gets past that file. Cancelling the CCleaner process simply hangs-up the whole computer which no longer will respond to anything, keyboard or cursor. So, the only way to get the computer up and running again is a "hard shut-down", i.e. pressing the on/off button for 5 seconds and completely shutting-down the computer. When I restart the computer after waiting at least 1 minute, it goes into command prompt and suggests either restarting normally or restarting in safe-mode. I get three different results: 1) If I restart the computer normally and redo the CCleaner process with Secure file deletion, the problem reappears. 2) If, after restarting normally, I uncheck Secure file deletion, CCleaner then zips right through and completes the cleaning without any problem. 3) If I restart the computer in Safe-Mode, CCleaner zips right through and completes the cleaning WITHOUT first having to uncheck Secure file deletion. After further Internet searches, I have learned that HPSF_Config1.dll files are critical to the proper operation of Windows. So, I am not sure that CCleaner should be attempting to "clean" that file, period. Note: The above-mentioned hang-up does not always appear. The last time I noticed it was following a visit to eBay, only; i.e. no other websites were visited after the previous use of CCleaner Secure file deletion. The hang-up may also appear after visiting Craigslist; I'm not sure. Can you explain what is going on and how to overcome the issue?