lemonmeringue

Thank you I'll try your suggestions. Thanks for taking the time to give some ideas

Well I downloaded and paid for the programme from this website and thats what it did. Perhaps I should use the term 'cleaning' rather than repairing???? Is there anyone who can actually provide some advise?

I used the ccleaner for the first time. The scan was very slow but successful. After repairs it said to reboot. It then seemed to jam. I manually turned the laptop off to restart it. When turned back on microsoft windows page came on but then went to a blue page where it says in top left "please wait......" Has been like that for more than an hour. What to do?