Hi,
I'm working for a support and I recently had a customer which lost some of context menu-options for Norton, for files/folders/directories.
Me and my colleague suspected that the issue would be a register-related one. I searched some and found a way to "merge" those removed registervalues, I merged them and rebooted.
Problem Fix'd.
Firstly, this context menu options isn't something that is used often by our customers. And our customers would, often, not be able to understand and merge or even come to this conclusion that it would be a register-related issue. And I'm not sure if they're even able to Uncheck Norton results, after a register-scan.
We downloaded the lastest version of ccleaner on a Lab-comp, and did a clean on the register and rebooted. No problem with the context menu.
My question is, since these options is implented during installation of Norton and removed during uninstall. Is this "issue" something a user have to correct by him/herself, or is it possible to make an update which ignores those values when cleaning the register. I informed the customer to uncheck Norton results or even to ignore cleaning the register, because this issue would probably re-appear after a clean.
I've got to mention, that I didn't check which version of ccleaner the customer had and since our "test" didn't remove those values, this is probably not even a problem, just merely some feedback.
Well, that was my two cents..
Want to clear out that I wasn't sure where to put this topic, remove or move if this is the wrong place for my cents!
