gran
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Posts posted by gran
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Questions for you and your friend:
- What do you mean by ""losing return adress"" ?
- Which version of CC do you use (v2.34 ??) ? Did this occur in previous versions of CC as well ?
- Perhaps this problem started to occur after you installed (a) program(s) recently ? (MS Windows Update ??)
- What MS Office boxes appear in the Application pane of CC ?
Office 2000 isn't (officially) supported by CC (Office 2003 is), so I am a bit surprised that you think CC wiped that ""return adress"". Do you use a customized Winapp2.ini file with an additional Office 2000 entry ? I tend to think that CC isn't the cause for this problem.
CC version is v2.34.1200
I don't know whether it occurred in earlier versions of CCleaner as I have only recently installed CC on the Office 2003 pc.
Enter a return address under envelopes and labels. Save document
Run CC, the return address is still there
Switch the pc off
Switch on again and the return address has disappeared.
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Windows XP, sp3, Office 2000 and 2003.
I am losing the return address in Word having run ccleaner. A friend who has Office 2003 also has the same problem and requires my help at solving the problem. I would appreciate your help.
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Gran, welcome to the forum.
I think you made an error while typing a line. The last character ""\"" must be a ""|"". When you type a line in the registry section of the Exclude section CC checks (with every character you type) whether that registry entry/key/line exists or not. As long as CC can't find that line in the registry, it greys out the OK button.
I tried changing the backslash, but no joy. After all - it is just a copy of the text posted earlier in this thread. The version of Office I am using is Office 2000, but a friend (who requires the change) uses Office 2003. Is that my problem?
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Billjf,
I hope you understand that now you have added that line to the Exclude section you can tick that box Office XP again. Then CC still will wipe a number of Office XP settings but that particular setting will be spared.
There's - at least - someone who benefitted from your efforts and that's me. I use Office XP as well.
I have the problem of the return address being 'lost' in Word after having run ccleaner. I tried to do as you suggested, but I have problems. When I go to try and exclude a registry entry, it doesn't seem to be listed. I select registry key, on browse, change to HKCU and type in HKCU\Software\Microsoft\Office\10.0\Word\Data\Settings, but OK is still greyed out - so I can't set it!
Losing return address in Word 2000
in CCleaner Bug Reporting
Posted
Many thanks - I'll try it in a few days. Sorry I hadn't replied earlier, only I have been away